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To expect a delivery company to deliver

(24 Posts)
Ryoko Thu 09-Dec-10 13:02:13

Home Delivery Network Limited.

Anyone else ever had a problem with em?, according to the order tracker my item has been sitting in the depot just up the road for 4 days now, the estimated delivery date was 3 days ago, they have had it since 7 days ago and it has been on two 10 hour long trips out in the van before returning to the depot.

As a SAHM I've been here all day, all the time, not a single card in the door nothing, except the two Royal Mail Special Delivery parcels I'd also been waiting for.

Emailed the website I bought the thing from 3 days ago, got a reply telling me to phone HDNL and giving me a phone number, called em yesterday, got asked if it was a flat because they some times have trouble finding flats, I said yes it was and asked if I could leave additional delivery information so they could find the place if that was the problem, got told no, there is no where on the computer system for additional delivery instructions, only the option for adding a contact number in case the driver needs directions, so I left both my home and mobile number.

And it's still just sitting there at the depot according to the Order Tracker and the website gives no address for it, so I can't go down there with ID and demand the thing, I know the place is about a 20 mins max walk from here, it's extremely annoying. angry

Fully expecting it to be sent back to the website as non-deliverable, because they are lazy and can't be bothered delivering it or maybe tried to deliver it to the wrong place because they are stupid one or the other.

SMulledwineS Thu 09-Dec-10 13:06:50

HDNL are pretty crap, my DP works for them sometimes. At the min because they were not able to make deliveries due to snow they have a backlog and are getting extra drivers in to clear the back log.

GiddyPickle Thu 09-Dec-10 13:16:56

Message withdrawn at poster's request.

Ryoko Thu 09-Dec-10 13:22:43

There isn't any snow in this part of London hasn't been for a week, we only had a bit that was gone within 3 days.

Where ever that depot is I know the area it says is a 15 min walk up the road from my home, yet it spent 2 days (the 2nd and the 4th) rattling around for 10 hours each day in the back of a van for no reason, because it never came anywhere near here, I expect it did that because I'm so close to the depot and they where planing on delivering at the end of the shift both times but couldn't be arsed getting off the A40 in the end, so it's been sitting in the depot ever since.

GiddyPickle Thu 09-Dec-10 13:28:44

Message withdrawn at poster's request.

Ryoko Thu 09-Dec-10 13:31:14

Oh and apart from the fact phoning them up has made no difference at all, I can't arrange a re-delivery via the website because the tracking number which works on the part of the website about tracking a parcel (yep still in the depot), suddenly becomes an invalid UPI when you type it into manage your deliveries section of the site. confused

ClaireDeLoon Thu 09-Dec-10 13:33:53

'Home Delivery Network Limited.

Anyone else ever had a problem with em?, according to the order tracker my item has been sitting in the depot just up the road for 4 days now, the estimated delivery date was 3 days ago, they have had it since 7 days ago and it has been on two 10 hour long trips out in the van before returning to the depot.'

hah hah Ryoko I could have written that myself a week ago. They had a parcel at the local depot (20 mins drive away) from Saturday through to Thursday with no attempt to deliver. Then they inexplicably took it to Droitwich which is 2 and a half hours away from me. Was an Amazon parcel so I rang Amazon, complained and the nice man rang HDNL and sorted it for me and it was delivered the next day.

They're shit by the sound of it.

backwardpossom Thu 09-Dec-10 13:33:56

I bought a buggy which was to be delivered by HDNL. I sat in on the day it was to be delivered and at around 2pm an HDNL van pulled up across the road. Great, I thought, means I'll get out this afternoon. The driver got out, then went to the house across the road, delivered something to her, got back in his van and drove off. Odd, I thought. He came back about an hour later to deliver my buggy to me...

ClaireDeLoon Thu 09-Dec-10 13:34:15

oh YANBU btw

tjacksonpfc Thu 09-Dec-10 13:38:06

Im in the south west and had a delivery last week which normal comes via HDNL.

It was delivered by a company called YODAL which have apparently bought out HDNL. Try there website instead it might help smile

Jinglesomeballs Thu 09-Dec-10 13:39:44

I had a few things from them a few weeks ago, i thought they were very good the came extremly quick one pacel evan came two days later

SMulledwineS Thu 09-Dec-10 13:41:44

They have been bought out by them it happened in oct!!

frgr Thu 09-Dec-10 13:43:52

they're shit

they've left things in our recycling box before, meaning the dvds got waterlogged, since there was NO NOTE through the door (no attempt to arrange redelivery or ask next door neighbour to take it in for us)

never used them since if i can help it

huntersmum Thu 09-Dec-10 13:48:36

Yes they truly are crap. I tracked a parcel on their website and it seemed to go back and forth to the depot three days running. The nice customer services girl at New Look obviously got onto them as it was delivered the next day, and my delivery charge was refunded. The parcel was marked UTL which I assume means unable to locate the property- funny , no other delivery man has ever had a problem . I think it should have been coded DCBA - driver couldnt be arsed! BTW Citylink are brilliant round here!!

Icoulddoitbetter Thu 09-Dec-10 13:54:44

Oh no, after reading this thread I looked at my Amazon order I made the other day. The one thing I need by next week (car seat) is being delievered by HDNL!!!! And I live in a block of flats that is easy to find if you have an ounce of brain, but delievery drivers really really struggle.......

Does anyone know what happens if they deliver and you're not at home? I'm back at work now so could be in trouble!!!

Lovecat Thu 09-Dec-10 14:07:29

They are shit. They STOLE 2 ipods that I bought as Christmas presents a couple of years ago.

Had the same nonsense of it being 'in the depot' then 'out' then back in again, even though we'd had no notes through the door... I found a website that lists their addresses and phone nos here, not official, it's a complaints webbie, page down and it lists almost all their local depots, hopefully your one is there.

Anyway I rang them direct as they were up the road from where DH works and asked if he could pick it up from them, the woman very off-handedly checked the details and said 'oh, no, love, they'll have been nicked.'

I was shock

She said 'if it's been delivered in and it's not there now, someone'll have seen what it was and had it' and went to put the phone down - I hastily asked what the Jeff I was meant to do now and didn't they care that they were employing thieves?! She was even more not bothered and said ring Amazon.

Amazon were great, immediately re-sent the stuff, but obv. we didn't get it in time for Christmas. AND I had to beg the bloke not to send it via HDNL again ("but they're our preferred senders!") and send it via Royal Mail instead. Which they did do, and we received them on the 27th.

Robbing bastards!

Killermouse Thu 09-Dec-10 14:11:53

The best one I ever had was the sorry you were out card,when I rang to rearrange delivery oh yes the driver couldn't find you-then got told I was rude when I laughed and pointed out they managed to find my letterbox and they are generally attached to doors!

Ryoko Thu 09-Dec-10 14:14:00

It is amazon, they gave me the phone number and told me to call em, which I did, now I've sent another email to amazon,

since I have called them, I tried to use the re-deliver section on the website that says my number is invalid and theres no email address on the website only that phone number and a postal address. I've asked Amazon exactly what they want me to do now?.

I've done my bit, I provided a perfectly clear address no one else has trouble finding, it's not a bloody tower block with an entry phone door in a maze like estate thing it's a 1930's flat above a row of shops just off the A40 hardly hard to find, use a damn sat nav.

I've phoned em and tried to give additional information about my location they didn't want to know and said they couldn't pass on to the driver, I've given them my home and mobile number.

I've tried to arrange a re-delivery via the website that is broken and tried in vain to find a contact email address.

Apart from writing a letter to em I think I've done everything that can be expected of me to reasonably do, Amazon it's over to you, get your fingers out hmm

LunaticFringe Thu 09-Dec-10 14:22:09

Message withdrawn at poster's request.

Ryoko Thu 09-Dec-10 14:26:38

Looks at website full of addresses.

I've walked past that road 3 times this week to go shopping, those fuckers, it's a 7 min walk from my home, lazy cunts I bet they nicked my PS3, well if anyone is anywhere near Park Royal ASDA and hears some mad woman screaming FUCKERS! at the top of her voice that will probably be me standing outside a big industrial estate with a blue gate on it.


See thats even worse now I know exactly where it is.

Ryoko Thu 09-Dec-10 14:52:43

This is so annoying we haven't got the Christmas food in yet, because we can't both go out (me and DF) in case those idiots finally decide to deliver the thing.

lizziemun Thu 09-Dec-10 15:28:44

Are they a franchise. I've never had a probelm with our HDNL courier infact if i'm not in he always take the parcel around the corner to my mum's and vice versa.

Scorpette Thu 09-Dec-10 15:31:21

Every single time we get something delivered by HDNL it has been an absolute farcical nightmare angry Once, my DP was looking out of the kitchen window and saw the HDNL van pull up outside. He then saw the driver get out, observe that the address was an apartment block (6 flats in total, with the numbers written in massive letters on a huge buzzer system), do a 'fuck this for a game of soldiers' face then get in the van and drive off again.

But that pales into insignificance to the lies they'll tell you: I was once waiting for a parcel a few months ago and saw on the tracking system that delivery had been attempted. Well, I'd been in all day and there'd been no attempt, so I rang them. The HDNL woman on the other end told me that she could see on the system that delivery had been attempted and a card put through my front door. When I started to protest, she then told me that the driver had noted that he'd seen me in my living room through the front window and I'd ignored the doorbell. When I told her that was interesting as I live in a first floor flat and therefore have no front door for him to put a card through and that he would have to be able to fly to see into my living room window, she got really arsey with me and accused me of lying and then of being mistaken about what type of abode I live in! hmm They always say they've left a card through our front door, even though that is impossible (the main door to the building has no letter slot).

We once had to go pick up a parcel from one of their depots after them saying they'd tried twice to deliver it - when we got there, the assistant asked us why we were picking it up when the system showed that no delivery of it had been attempted yet. FUME!

They really are absolutely useless.

Ryoko Fri 10-Dec-10 11:40:32

Well since I wrote the second email to Amazon I have been told it's due to the snow, what bloody snow, I replied stating there is no snow between me and that depot and I know it.

Now I've got another email saying they can't find the property again and provide more information again or an alternative address, well since HDNL refuse to take additional delivery information over the phone, and don't call you back when you give em your phone number, I sent clear instructions to Amazon with links to pictures of the property on the web.

I all so emailed YODEL but haven't heard a peep from them.

Sure as hell am not giving them an alternative address, if I give them the address of my parents council place and the buggers deliver it to the wrong house thats the end of that, both next doors are privately owned (by the same landlord) Polish worker doss houses and anything that gets delivered to them never gets seen again and they all ways play innocent and pretend they don't know what you are talking about.

I am 100% sure that HDNL have nicked it, they know it's a PS3 and some tossers getting a free one for christmas angry.

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