I turned up at dd's nursery this morning to see them putting up a notice that it would be shut tomorrow as the boiler needed fixing. Boiler has been broken for at least 3 weeks, they have been managing on electric heaters - always seems perfectly warm s it is not a critical situation TODAY - though obviously needs to be mended.
This is the 2nd day this term that the nursery has been shut with no notice and no mention of money back/extra time.
I asked the principle who waits outside as people come in if it wasn't possible to do the work on the weekend and she completely lost it with me - saying - "can you find a tradesman to work on a saturday?!" To which I replied "Yes, there are lots of emergency plumbing services". She said "well YOU find one then and get them to come in!"I asked if we would be getting an extra day in lieu and she was even more hostile and sarcastic saying things like "You'll get your extra day if that's what you want."
I was shocked at her behaviour - said "There's no need to be hostile, I am the customer in this situation and I'm entitled to ask questions" and just walked off.
Was I being unreasonable? I am really angry about it and I will see her every day that I take my dd to nursery so I am not sure how to handle it from here.
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AIBU?
To find this behaviour upsetting - what should I do now?
15 replies
Kitsilano · 02/12/2010 10:49
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