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To find this behaviour upsetting - what should I do now?

(16 Posts)
Kitsilano Thu 02-Dec-10 10:49:15

I turned up at dd's nursery this morning to see them putting up a notice that it would be shut tomorrow as the boiler needed fixing. Boiler has been broken for at least 3 weeks, they have been managing on electric heaters - always seems perfectly warm s it is not a critical situation TODAY - though obviously needs to be mended.

This is the 2nd day this term that the nursery has been shut with no notice and no mention of money back/extra time.

I asked the principle who waits outside as people come in if it wasn't possible to do the work on the weekend and she completely lost it with me - saying - "can you find a tradesman to work on a saturday?!" To which I replied "Yes, there are lots of emergency plumbing services". She said "well YOU find one then and get them to come in!"I asked if we would be getting an extra day in lieu and she was even more hostile and sarcastic saying things like "You'll get your extra day if that's what you want."

I was shocked at her behaviour - said "There's no need to be hostile, I am the customer in this situation and I'm entitled to ask questions" and just walked off.

Was I being unreasonable? I am really angry about it and I will see her every day that I take my dd to nursery so I am not sure how to handle it from here.

TitianTinselTemptress Thu 02-Dec-10 10:52:03


stickersarecurrency Thu 02-Dec-10 10:53:52

I'd be looking at other nurseries, TBH.

SheWillBeLoved Thu 02-Dec-10 10:54:52

Fucking hell. YANBU. Can't say I'd want someone with that attitude responsible for my child.

tigitigi Thu 02-Dec-10 10:57:56

find another nursery - may take some time but this lot do not sound responsible nor do they deserve your money

Kitsilano Thu 02-Dec-10 11:03:27

Shit - I thought maybe I was overreacting.

Have phoned other nearby nursery and it's full until September...

coppertop Thu 02-Dec-10 11:03:40

I would be looking for another nursery. Closures can't always be helped but the attitude certainly can. They sound horrible.

curlymama Thu 02-Dec-10 11:03:52

I wouldn't mind them shutting the nursery, but themanagers attitude was unreasonable. They shouldgive you more notice and offer a refund or extra day, it's not right that you should have had to ask.

However if I were in your situation I'd go and talk to the manager to smooth things over. Apologise for the confusion. Not that you should have to of course, and you did nothing wrong, but just for the sake of good relations with the people that care for your child.

myheadisconfused Thu 02-Dec-10 11:04:05

Wow. Not only would I be changing nurseries, I would also be contacting OFSTED regarding her frankly shitty attitude!

Kitsilano Thu 02-Dec-10 11:07:34

Curlymama - I was thinking I should try to smooth things over but not sure exactly what to say as I SO feel that she should be apologising for talking to me that way.

MyHeadisconfused - it's a private nursery - Ofsted regulated though. I didn't realise I could complain.

mumbar Thu 02-Dec-10 11:07:35

I first thought YABa ittle U re closing - although this would have me up shit creek too.

The attitude from the nursery manager is appalling - <wonders if its the nusery DS went too - manager there was up herself too>

myheadisconfused Thu 02-Dec-10 11:09:56

Oooh. I'm not sure you can tbh confused It was just the first thing I thought of!

curlymama Thu 02-Dec-10 11:12:55

They should apologise to you, of course, but someone with that attitude is unlikely to, so you have to make the best of it. Especially as you say you can't change nurseries anytime soon. I think it would be a bit drastic to move your dd from where she is settled anyway over this.

You might find that if you make the first move, she will apologise and it will all be forgotten about.

And remember that sometimes, people who are awful at dealing with parents are actually excellent at dealing with children. If you are otherwise happy with the nursey, you should apologise, again, not because you should have to. And you can apologise for the confusion rather than apologise for your actions which might not feel so bad to you!

onceamai Thu 02-Dec-10 11:13:49

Do you think the nursery manager has been trying her bset to get the boiler repaired, may have had to close for Health and Safety reasons and maybe if has to provide a lot of refunds could be under real pressure because the business could go under? Sounds like there's more to it to me.

Notevenamouse Thu 02-Dec-10 11:15:17

I would find another nursery the boiler being broken for three weeks is not acceptable either.

Kitsilano Thu 02-Dec-10 11:18:05

I dont think it is Health and Safety reasons - it's been broken for weeks. And I am sure she would have said that as soon as I started questioning doing it tomorrow. But I do think she may feel under a lot of pressure because of the situation and has obviously been finding it difficult to sort out.

But that doesnt change the fact that as a customer, paying for a service that is not being provided I am entitled to express a degree of frustration and ask what happening without facing a hostile, sarcastic response.

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