Apols in advance for this not being a very interesting thread with a long OP.
I have been getting nuisance calls since Friday. Early mornings, late nights. It's particularly annoying as I am 30 weeks pregnant & weepy because not sleeping well. The person calling is clearly an idiot, or mentally ill as he has made no attempt to hide his number.
I used to have an old Samsung with a number blocking option but my new phone doesn't have this feature, so yesterday I asked Orange customer services for help. They said the network operator can't block the number, nor will any new handset have number blocking technology 'because of Freedom of Speech laws'. They suggest I go to the police, or say they can change my number - but I've had the same number for 12 years and all my work/business/social contacts have it and I can't change it without major aggro and loss of business.
I realise that it is patently bollocks about the ' freedom of speech laws' and today I try ringing Orange again: a different person tells me that the network can't block calls and all I can do is change number, call cops. This time, the data protection act is vaguely invoked.
I call Ofcom because I am getting suspicious of all this vague law-invoking and find out that actually, all UK networks can block calls if they want to. But some choose not to 'for commercial reasons' (ie. can't be bothered with the hassle, I assume). Ofcom confirms it is indeed bollocks about 'freedom of speech laws'.
I can't see why I can't just block this malicious caller's number from calling me, the same way I can block spam emails. Nobody has an absolute right to call me at 7am and 11.45am and harass me. I can't see why Orange won't do it, and AIBU to think they damn well should do, if asked to do so?
I can report it to the police but FFS, what a waste of my time and theirs. I am particularly fed up that Orange customer services are spinning yarns about laws to customers. Other networks will apparently block nuisance call numbers. I guess I should now investigate moving networks but am locked in a 24 month contract with Orange and it will be messy to do so.
Thanks for your patience in reading this far. AIBU and what should I do?
Please or to access all these features
Please
or
to access all these features
AIBU?
...to wonder why Orange won't just block a nuisance caller number?
41 replies
Miffster · 27/09/2010 19:11
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