Another year, but the same question.
As the mad race, gladiator style, to improve our NSS survey continues, we face the biggest obstacle: students' experience
we have addressed their feedback, provided countless sessions filling the gaps they wanted filled, go above and beyond, feedback within 10 days, answer email within 2 days, yada yada. You name it, we do it.
BUT - they are still not happy (different cohort, through, obviously). Our programme has an early start, and our "testing the water" survey already shows big areas with significant discontent.
Can you think of any way to highlight to the little darlings how things are actually not that bad? they have been told about past feedback and what was done to improve.
[I hate customer service so much :( ]
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managing expectations
33 replies
Marasme · 04/10/2017 22:53
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