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WWYD? Lost confidence in uni.

(17 Posts)
marlene4boycie Sat 13-Feb-16 07:55:03

I started an online PGDip in Psychology last year and completed one module. Then when I was about to start the next module last September, things really went tits up home-wise and it meant that I had to defer this module until now.

The thing is, I called the uni yesterday to enquire about when the module was due to start, thinking it must be soon, and I was informed that the course had started two weeks ago, and because of an admin error, they'd neglected to tell me! I have been attempting to log on every week during Jan and Feb to gain access just in case the course had started, so it's not as if I haven't been proactive about it.

SO, I'm in a position now that I need to catch up on two weeks' work. That in itself wouldn't be too much of an issue, but the tech and admin standard has been so poor during the course that I've lost confidence in them! The teaching standard looks to be okay, but as it's an online course (and expensive), the tech really does have to be up to scratch.

So (in the famous words of Mumsnet) WIBU to ditch the course and attempt to recoup the 1k I spent on the last module from them bearing in mind that they sold this course to me as the 'leading provider of this course online'? Would I even have a leg to stand on if I were to go along that route?

TIA

marlene4boycie Sat 13-Feb-16 08:11:29

Just to clarify, I would aim to get back the 1k from the first module (they have already promised me to 1k from the current module).

VegasIsBest Sat 13-Feb-16 08:19:40

Ditch the course if you want but don't expect to get the £1k fees back. You've paid for one unit - which you've now completed - so why would they refund it? I also can't see why you don't just take up the course again.

marlene4boycie Sat 13-Feb-16 08:32:19

Hi Vegas, I can see your point about the first 1k, but why do you think I should continue to consider the course?

VegasIsBest Sat 13-Feb-16 08:36:33

Presumably you started the course because you were interested in the subject and wanted the qualification. So why don't you want to continue?

marlene4boycie Sat 13-Feb-16 08:39:32

I suppose I'm coming from the perspective that I planned on coming out of this with a PGDip, and one module is no good to me from a qualification point of view. I see it that they haven't kept their side of the bargain?

marlene4boycie Sat 13-Feb-16 08:41:20

I would love the qualification, but the lack of support and the poor interface means that it's really quite stressful completing the course online and is distracting from the actual course content.

Choughed Sat 13-Feb-16 08:46:24

Did you complain about it at the time of your first module? You can't retrospectively claim back money if you didn't give them a chance to rectify it.

You could still make this module work, 2 weeks isn't a long time.

Choughed Sat 13-Feb-16 08:46:37

Did you complain about it at the time of your first module? You can't retrospectively claim back money if you didn't give them a chance to rectify it.

You could still make this module work, 2 weeks isn't a long time.

Choughed Sat 13-Feb-16 08:46:58

Sorry for duplicate post!

marlene4boycie Sat 13-Feb-16 08:49:57

Yes I did complain smile I know two weeks isn't a long time - that isn't the issue for me. It's just the straw that broke the camel's back.

bb888 Sat 13-Feb-16 08:52:26

You could probably get an extension of two weeks on the next bit of work to submit, given the circumstances.

Choughed Sat 13-Feb-16 08:53:14

How did they handle your complaint? What's their complaints policy?

ColdMeatPlatter Sat 13-Feb-16 08:54:13

Marlene I'm currently doing a PgDip online with a uni in Scotland. I'm on my 3rd module and I've have found the admin apalling. However I'm this far in I'm going to continue. I'm 2 weeks into the current module and so far all I've done is read about 4 papers, ordered a few text books and taken part in one non cumpolsory discussion. I'm sure it would be pretty easy to catch up at this stage. Could you ask for a reduced rate for this module?

marlene4boycie Sat 13-Feb-16 08:57:52

I haven't submitted a formal complaint - I just had a bit of a moan at them over the telephone. Argh, I am in two minds. I can handle not getting the money back, but it's whether I continue and spend another 4k to complete the course knowing what I know now. Thank you all.

Choughed Sat 13-Feb-16 09:48:11

Yeah, you can't ask for a refund if you've just had a bit of a moan to them. But you have paid a lot of money, you should take it up with them formally. Make an appointment to see the HoD or whoever the appropriate person is.

Do you know any of your cohort and did they also experience problems?

marlene4boycie Sat 13-Feb-16 10:16:59

Yes thanks Choughed, you're right. I've found it tricky connecting with anyone on the cohort using the dashboard; that's another issue. ColdMeat - thanks for commenting - online learning really does take dedication I think! I'm lucky that I have a good Uni nearby and can use their library facilities, but it's all quite galling none-the-less! Thanks for comments - will take things up with them more formally, and if they can offer help with the issues then I'll keep going with it.

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