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I bought a £50 set from Ryman, one small part was broken but still functional for what I wanted, just slightly annoying.
I went on their customer service chat yesterday afternoon hoping for like a £5 voucher or something and they have immediately sent me a replacement of the whole set, which has ALREADY ARRIVED.
Also they have free next day delivery over £40!
Most places at the moment seem to have cut customer service down to nothing so wanted to commend Ryman on doing it really well. Will definitely be buying more stationery from them.