So today I took a deep breath and called Halifax to discuss the credit card I have that I’m now 3 months in arrears with payments
The call took over an hour to go through outgoings, income, why I’m in this position etc and eventually to discuss my options.
Well, the only option they gave me was to close my credit card, stop all interest being added which would happen anyway, set up an affordable payment plan to repay the balance, it was all sounding ok until she finished with ‘a default will be listed on your credit score to show you’ve defaulted’.
No other options offered!
And yet on their website there are lots of ‘Call us we’re here to help’ messaging!
I’ve had the credit card for five years and always paid until being made redundant thanks to Covid. I made that clear to them too!
Is this really the only option available does anyone know?
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Halifax credit card debt and the ‘help’ offered.
26 replies
Icantrememberthenameoftheartis · 15/06/2021 17:23
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