This is such a trivial thing I realise, but for some reason it's annoyed me....
I needed a new pair of jeans, so popped to the local charity shop. With covid restrictions, you can't try clothes on at the moment, so when paying I asked about what to if they don't fit.
They told me to keep the receipt and I can exchange them. I queried whether there could be a refund, but apparently not - exchange only.
Now we're talking less than £10 here, and I realise it's charity, but it just doesn't sit right....
Are they allowed to do this? It feels like I'm just throwing money away / making a donation rather than shopping. It just strikes me as bizarre that I have to guess as to whether something fits and tough luck if it doesn't (as there's no guarantee that they'll have anything I want to exchange for).
Just wondering if anyone knows if this is the correct procedure as annoyingly the jeans don't fit.
I'm not planning on kicking up a fuss when I go back, but if they don't have a pair of jeans I could swap for, it would be good to know if i could push for a refund.
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Charity shop refusing refund
238 replies
BlazeMonsterMachine · 01/05/2021 05:35
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