I KNOW THAT THE PEOPLE WHO ANSWER THE PHONE ARE NOT RESPONSIBLE; I AM NOT GETTING AT THEM - I'm talking about how things are dealt with and what actually happens.
We have a problem with our BB, supplied by TalkTalk. Meant to be Super Fast but as we only have copper wires running from the junction box to our house, there's a limit to what sort of speeds they can actually provide.
However, LESS THAN 10Mbps IS NOT GOOD ENOUGH, especially when we are paying for speeds many times higher than that (though whatever they promise, we shan't get much more than 36Mbps due to copper).
We have the misfortune of getting our landline from them too. This has not worked for 2 weeks. There is no dialling tone when you pick up the handset, nothing happens when you dial. People who phone us get the ringing tone so they don't know that at our end absolutely nothing is happening and we have no idea they're ringing.
Today, is the third time we have contacted TalkTalk about this.
They run their diagnostics which say there's no fault.
We got a private telecoms engineer to come and check all our equipment, there is no fault with any of it. We have done this twice (two different, highly recommended engineers).
The fault must therefore occur between the junction box and our house. The junction box which has had lots of different people coming and working on it for the last two weeks.
TalkTalk say they'll send an engineer out. Nothing happens. Nothing improves, nothing changes. We have no idea whether they actually have sent an engineer out or not. We assume not.
Every time we contact them we go right back to the beginning. And if I insist that we've already complained and nothing's been done, they say "oh I'll expedite it, but I have to run these diagnostic tests first....." and then we're right back at the beginning and nothing happens.
Why on earth do we use them?
Can anyone recommend another provider? We shall end the contract early on teh grounds that they have never provided the service they promised and that they have not dealt with this current problem as we still have no landline and ridiculously slow bb.
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Is there a worse customer services than TalkTalk?
35 replies
Jux · 19/11/2020 15:22
OP posts:
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PamDemic ·
19/11/2020 17:44
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