I put in an online order the weekend before last on an online shop with a location in Ireland. I'm in Ireland by the way.
By Wednesday, I never got a dispatch email and I checked my account on the shops website and my order said 'processing'.
There was no update to my order on Thursday or Friday. I emailed them on Friday to require about my order and to ask about dispatch and when can I expect dispatch.
It was Monday by the time they rep8and they said one of the items that I ordered was out of stock and they are waiting for delivery.
Straight away I thought it was poor form, how they never made contact with me last week to inform me there was something in my order out of stock.
I do a lot of online orders and from one shop I order from, if there's something out of stock they let me know. They usually offer an alternative or a refund.
The email never gave me a timelime as to when they are expecting a delivery and they said my order will be dispatched soon.
I checked my email and there is no dispatch email and my online account still says 'processing'.
If this was you, what would you do at this stage? Would you cancel?
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What would you do? Would you cancel order?
14 replies
BlueOceanWave · 17/11/2020 11:30
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