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How do I return a parcel that doesn’t belong to us (Hermes)??

(47 Posts)
LadyCatStark Mon 02-Nov-20 13:17:16

Our tenant moved out last week and had ordered (the day before she left 🤨) 2 parcels to our house. She’s been an absolute nightmare of a tenant and we’ve had to raise a dispute to keep the part of her bond that she didn’t already owe us in rent to cover a tiny part of the damage that she’s caused. This did not go down well and she stormed off, refusing to provide a forwarding address. Before she found out this she’d told us about the parcels and asked us to take them to our house and she’d collect them. We reiterated for the third time that we have moved house and now live 30 minutes away (she doesn’t drive).

We were at the house having new carpets fitted when the first parcel arrived and we refused it so it’ll be returned to sender and she’ll get a refund.

The second parcel was left in the recycling bin so I brought it home with the intention of returning it to Hermes. Except I can’t get through to Hermes on the phone. Their online chat feature doesn’t actually allow to you to chat with anyone and I can’t set up a return online as I don’t have the email she used and I don’t know the company that she bought the item from.

She wants us to drive the hour round trip to her sister’s house to drop it there but I’m not prepared to do that. I’m also not prepared to pay to send it there either as this is entirely her mistake. She’s threatening all sorts as we’re trying to ‘keep her parcel’ when we actually have no intention of keeping it or desire to do so yet she still won’t provide her forwarding address.

Anyone got any idea how I can actually manage to get in touch with a real person from Hermes so I can arrange for them to collect the parcel?

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Glittertwins Mon 02-Nov-20 13:21:21

I don't think you'll be able to do this as the contract is with the tenant, not you. Her problem to fix really.

ItsAllGoingToBeFine Mon 02-Nov-20 13:25:09

Is the sender on the outside of the parcel? If so you could just send it back to them tracked - I know it'd be a hassle but sounds less hassle than dealing with your ex tenant.

LadyCatStark Mon 02-Nov-20 13:25:18

Well yes it is really, but she’s one of these people where everything is someone else’s fault and she’s not very good at sorting out her own problems. I don’t think I should have to waste anymore time on this though and the Hermes hold music is ear splitting!! 🙉

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LadyCatStark Mon 02-Nov-20 13:26:14

@ItsAllGoingToBeFine no there’s no info at all except that it’s Hermes.

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Harry978 Mon 02-Nov-20 13:29:21

We once had someone else’s parcel delivered randomly to our house. That was a yodel delivery I think I called them and they said they would collect it but they never came for it.

InFlagranteDerelicto Mon 02-Nov-20 13:32:19

I would have left it in the bin. Tell her you'll put it back & she can collect it at her convenience?

InFlagranteDerelicto Mon 02-Nov-20 13:34:32

Or just tell her it's up to her to collect it by X date (be reasonable).

User0ne Mon 02-Nov-20 13:38:51


Redcrayons Mon 02-Nov-20 13:39:13

We had some stuff wrongly sent to work and we called the sender and they picked it up. The courier wouldn’t do anything with it.
Is it really big? Id probably just shove it in the shed and wait for her to come and get it.

User0ne Mon 02-Nov-20 13:39:13


I would have left it in the bin. Tell her you'll put it back & she can collect it at her convenience?

This even

1400spincycle Mon 02-Nov-20 13:44:05

I had this. Hermes didnt want to know as I was neither sender nor recipient. I ended up dealing with the sender (asos) and was still a nightmare.

If you have a new address I would just send it on to save further hassle. ( or bin it!)

tofuschnitzel Mon 02-Nov-20 13:44:08

If she wants you to drop the parcel off at a relative's house, you could use that address to redirect the parcel? I'm not sure if Royal Mail would accept the parcel to deliver to another address, but it's worth a try. Cross out your address and add her one to the parcel.

MrsTwitcher Mon 02-Nov-20 13:47:37

Suggest her sister comes to collect it and that it is in the recycling bin. Keep all copies of any correspondence with her.

LadyCatStark Mon 02-Nov-20 13:51:59

We can’t leave it at the house for her as, having worked our arses off for the whole of half term, we had new tenants move in on Saturday. I don’t want her going anywhere near as she’s extremely volatile and unpredictable and the new tenants would probably be terrified she’d keep coming back! The neighbours would have a heart attack if they saw her again too, 5 different houses came out to thank us for getting rid of her (although in the current circumstances there wasn’t a lot we could do)!

I’m not sure Royal Mail would accept it, I guess the only real solution there would be to remove the Hermes label and post it at our own expense to her sister but I really don’t think we should have to do that!

OP’s posts: |
Mindymomo Mon 02-Nov-20 13:53:06

I doubt you would get Hermes to collect, as they have done their job and delivered it to the correct address. Tell her where the parcel is, if she wants it, she has to collect it.

eurochick Mon 02-Nov-20 13:53:54

Open it. There might be a return label inside.

LadyCatStark Mon 02-Nov-20 13:54:52


Open it. There might be a return label inside.

There might be actually, is it legal to open someone else’s parcel?

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Fuss Mon 02-Nov-20 14:04:20

Open it, retrieve return label, send it back.
Dont pay postage.

LadyCatStark Mon 02-Nov-20 14:06:12

Great thanks, I’ll do that then. Glad I asked as I hadn’t thought of that! 😊

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Fuss Mon 02-Nov-20 14:08:13

Dont forget the
All over the box.

Common misconception that opening mail for someone else is illegal, it's not unless you're opening it for dishonest purposes. In this case you are perfectly fine to open it to obtain a return address.

curdsandwhey Mon 02-Nov-20 14:12:04

Was there a free returns label inside? I hope so!

Fuss Mon 02-Nov-20 14:14:41


Was there a free returns label inside? I hope so!

Wouldn't matter if there wasn't. As I said Above, RTS Not known will cover it.

MagentaRocks Mon 02-Nov-20 14:14:53

It is illegal if you open something through royal mail without a reasonable excuse.

You have a reasonable excuse and not sure if it covers stuff delivered through a courier any way.

LadyCatStark Mon 02-Nov-20 14:33:06

Ok slight problem; I’ve opened it up and there is a label of sorts but it’s not a returns label, it doesn’t even say which shop it’s from 🤨. I guess it must be off eBay or something?

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