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Anyone else still waiting for their holiday refund?

(25 Posts)
Seainasive Sun 20-Sep-20 10:54:15

We booked our summer holiday well before Covid was in the news. Mallorca so unclear for ages if we were going or not and in the end it was cancelled at a week’s notice. This was mid/late August and we are still waiting for our refund. Anyone else?

OP’s posts: |
AnneOfCleavage Sun 20-Sep-20 11:06:19

Had a holiday booked end of June (booked last November) which obv got cancelled - think mid April time - and it took ages to get the refund but we got it after about 6/7 weeks. They must have had a huge backlog of refunds so it will take some time. We had an email confirming they would refund it so had that for proof if any issues but there weren't... we just had to be patient.

Seainasive Sun 20-Sep-20 11:11:59

Thanks, patience is not really in my nature wink. Irritatingly they send me emails daily with special offers for winter holidays and summer 2021. I daren’t block them in case I miss an important message about the refund!

OP’s posts: |
ThroughThickAndThin01 Sun 20-Sep-20 11:12:00

We just got ours on Friday, we were supposed to be in Florida now.

Damnloginpopup Sun 20-Sep-20 11:24:22

Still waiting, supposed to fly in march...a flight was changed by a few hours then cancelled, so I had a valid claim in spite of all the covid problems. Been told last week up to 120 days, was up to 90 when I spoke just over a month ago. Been phoning since the day before our flights. Owed over a grand. The 'agent' are insisting they are waiting for the airline to refund them, despite this not being my problem as my contract is with the agent...airline is currently in bankruptcy court and not paying out anyone...Thai Airways.


Seainasive Sun 20-Sep-20 20:30:47

That’s really worrying. It’s a lot of money to lose!

OP’s posts: |
Hibbetyhob Sun 20-Sep-20 21:17:12

Our swissair flights were cancelled at the beginning of April.

We finally got the refund at the end of August.

mizu Sun 20-Sep-20 21:24:15

Our holiday was mid July. Still waiting. Got an email this week saying they hope to sort my refund options - options!!!! - by end of this month.

MissScarletInTheSnug Sun 20-Sep-20 21:24:17

Flights for April, cancelled in March by Ryanair. Their website said they'd cleared 90% but we are still waiting angry

Bonkersblond Sun 20-Sep-20 21:24:49

Just this evening I have contacted On The Beach about our Ryanair flights which were cancelled in June, waiting for them to come back although noticed on Ryanair website if you complete a customer verification form you can apply direct, may do this if OTB fob me off. Anyone had a refund from On the beach?

Parky04 Sun 20-Sep-20 21:26:36

Holiday cancelled May and received refund a couple of days ago.

Gooseysgirl Sun 20-Sep-20 21:33:46

I finally got my Ryanair refunds this week... for flights cancelled mid-March and early April.

onemouseplace Sun 20-Sep-20 21:38:17

Flights with Virgin cancelled (at least I assume they were, we never heard either way) in May. Not a sausage since - we’ve just lodged a s75 claim with the credit card people to cover our bases.

Bloodybridget Sun 20-Sep-20 21:51:16

I'm waiting for a refund from my credit card provider of a deposit for a holiday I should have been on in late July. The holiday company went bust before then, in May, which is when I made the claim. I've chased several times.

hippohector Sun 20-Sep-20 22:39:58

We booked and paid £5k for Virgin flights last November.
Due to fly in July but the flights were cancelled.
Still waiting for a refund.
It’s disgusting.

JukeBoxHero Sun 20-Sep-20 23:26:51


Flights with Virgin cancelled (at least I assume they were, we never heard either way) in May. Not a sausage since - we’ve just lodged a s75 claim with the credit card people to cover our bases.

We did the same after being ignored by virgin. S75 claim went in, full refund within three weeks from the credit card. Virgin finally got their finger out last week and refunded the cc company but were helpfully £80 short which we're now fighting to have returned.

When I rebook my flights it's not going to be with them.

Bloodybridget Thu 24-Sep-20 11:30:53

Further to above - I got a letter from the card provider this morning to say that my claim had been processed, and a refund of £6500.00 would be made to my account.
I was extremely pleased, because the deposit I'd paid was £65.00! grin

isseywith4vampirecats Thu 24-Sep-20 11:35:45

holiday cancelled beginning of august has just gone back into my bank this week

shinynewapple2020 Thu 24-Sep-20 11:49:17

Have people had refunds from airlines where they had booked flight only?

We've had accommodation refunds from HomeAway and HolidayLettings within a week of cancellation .

Jet2 for our flights allowed us to rebook flights for next year and also change our destination (although apparently the operator shouldn't have offered the destination change) but we weren't offered a refund .

onemouseplace Sat 26-Sep-20 08:15:22

We had to request a refund rather than a credit note/ change of flight.

Our s75 claim clearly had some effect, we heard from the agent that Virgin have confirmed our refund, but it will take another 6 weeks to be processed.

Niceproblemtohave Sat 26-Sep-20 08:27:16

We had a March ski holiday with Mark Warner cancelled. Despite many letters and the law on our side, we Only got our money back a few weeks ago after we'd started online small claims proceedings against them.

CormoranStrike Sat 26-Sep-20 08:30:03

I was supposed to be in Barcelona in May - still haven’t had a thing from Ryanair.

MadisonAvenue Sat 26-Sep-20 08:31:50

We’d booked our holiday with Virgin, due to fly mid-May and cancelled two weeks before. We received the refund two weeks ago.

Reddog1 Sat 26-Sep-20 14:01:25

Awaiting refund from Vueling. Hope they don’t go bankrupt before I get it! They’ve been inept.

Oldraver Sat 26-Sep-20 16:30:33

DS's school trio had only been partially refunded and that was after a lot of badgering

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