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Would boots let me return some Estée Lauder moisturiser that is unopened and unused with the receipt ?

(28 Posts)
Lardlizard Wed 16-Sep-20 15:47:11

Just I’ve realised if I had bought it from Debenhams
I could have got a great free gift ! 🙈🙈

OP’s posts: |
PolPotNoodle Wed 16-Sep-20 15:48:43


thirstyformore Wed 16-Sep-20 15:49:14

Is it sealed? If not, I doubt it

AvoidingRealHumans Wed 16-Sep-20 15:58:35

As long as it is still in the same condition that you bought it in then yes

AvoidingRealHumans Wed 16-Sep-20 15:59:00

Ps, out of nosiness what's the free gift?

Lardlizard Wed 16-Sep-20 16:46:51

Ok thanks I’ll give it a try returning it then 🙈

OP’s posts: |
Lardlizard Wed 16-Sep-20 16:50:15


OP’s posts: |
JacobReesMogadishu Wed 16-Sep-20 16:58:55

Probably. I saw someone returning some used moisturiser as she said it gave her a rash and they refunded her and put it back on the shelf!

AvoidingRealHumans Wed 16-Sep-20 17:11:46

Ooh that is a good gift. I hope you can return it 🤞

millymae Wed 16-Sep-20 17:16:41

OP - you do know you have to buy two items to get the gift don’t you .

movingonup20 Wed 16-Sep-20 17:18:08

I think it's no return on make up, not sure if skincare counts as makeup

Lardlizard Wed 16-Sep-20 17:19:49

Milky yeah, I know that but well worth getting an extra mascara to get all the freebies

OP’s posts: |
ididntmeanit Wed 16-Sep-20 17:21:45

op, boots is doing the gist from next Tuesday so just pop back to the boots counter and ask nicely, they may give you the gift 🙂🙂🙂

YellowandGreenToBeSeen Wed 16-Sep-20 17:34:35

So you bought 2 items from Debenhams, one of them skincare and got the free gift and now want to return the skin care to Boots?

I may have got this completely wrong and happy to be told so but if I’ve not... well, admire your nerve! grin

RobertSmithsWig Wed 16-Sep-20 17:37:16

Why not ask Boots?

WellTidy Wed 16-Sep-20 17:37:38

ididnt ooooh! This pleases me no end as the items I wanted were out of stock in my local Debenhams. Do you happen to know what the gift is please (please let it be Daywear)?

YellowandGreenToBeSeen Wed 16-Sep-20 17:37:41

Oh!! I see! I AM incorrect!

You bought skincare at Boots. Didn’t get the option of a Free gift.

Have now seen there’s said Freebie option via Debenhams. Hence: AIBU / Can I return skin care to Boots and repurchase (plus a mascara or summink) from Debenhams in order to get Free Gift?

I mean, I’d try it, no bother. God speed!

WellTidy Wed 16-Sep-20 17:39:05

Yellow as I understand it, OP bought the item from Boots and wants to return it to Boots, as she realises that if she’s bought it at Debenhams instead, she could have had the Debenhams gift with purchase.

WellTidy Wed 16-Sep-20 17:39:39

Crossed post, sorry Yellow.

CurlsLDN Wed 16-Sep-20 17:42:03

Yes that'll be fine. I bought foundation,got home and before opening it realised I'd bought the wrong colour (my mistake) and they had no problem at all with me returning it.

So long as it's still sealed and you have the receipt it's just a product like any other.

HouseOfGoldandBones Wed 16-Sep-20 17:44:09

I would think so. Even if it's opened, they're usually pretty good at accepting returns.

Somanysocks Wed 16-Sep-20 17:48:00


Probably. I saw someone returning some used moisturiser as she said it gave her a rash and they refunded her and put it back on the shelf!

What??? That's disgusting.

JacobReesMogadishu Wed 16-Sep-20 18:00:31

Yeah, I was fairly shocked! Not even as a tester....back for sale. The customer seemed to be mates with the employee, not sure if that made a difference.

BradleyCooperwillbemine Wed 16-Sep-20 18:38:29

Boots have altered their returns policy, due to Covid. You can now return any cosmetics/skincare, even opened, as there are no testers. I utilised it this week.

Bathroom12345 Wed 16-Sep-20 18:44:07

Yes Boots are offering returns. They must be selling very little. Every time I go to my local one which is large there are assistants manning the premium brands who are either chatting to each other or on their phones.

I don’t really blame them tbh!

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