We had a digital keyboard that the DC were having lessons on. We upgraded to a newer model recently, as they needed it for exams and put our older one on sale.
Someone we know quite well said they'd like to buy it. I sent a video showing that it worked, since they weren't able to check it personally. They were not able to collect it by themselves, so had it picked up by a technician employed by the company that manufactured the keyboard. The technician played it, confirmed that it was in perfect order and delivered it to the buyer's home last week.
The buyer confirmed that it was working well and played it for a few days. Today morning they've called to say that it isn't turning on and asked whether it had been giving trouble earlier. I told them that it had been working perfectly and reminded them that the technician had checked it too.
I've offered to contribute to the cost of the repairs. They've said they'll let me know. My question is, in this situation, should I be offering to give them a refund? It was certified as in good condition by the technician and the buyer had messaged me to say earlier that it had been well looked after. Money is very tight right now, but I can just about manage a refund if I skimp elsewhere. We're not in the UK and I don't think that there are any legal requirements for me to give a refund. Is it morally the right thing to do though?
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What should I do? Item I sold not working.
12 replies
Violinmum1 · 15/09/2020 12:22
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