What should I do? Item I sold not working.

[Violinmum1]

We had a digital keyboard that the DC were having lessons on. We upgraded to a newer model recently, as they needed it for exams and put our older one on sale.

Someone we know quite well said they'd like to buy it. I sent a video showing that it worked, since they weren't able to check it personally. They were not able to collect it by themselves, so had it picked up by a technician employed by the company that manufactured the keyboard. The technician played it, confirmed that it was in perfect order and delivered it to the buyer's home last week.

The buyer confirmed that it was working well and played it for a few days. Today morning they've called to say that it isn't turning on and asked whether it had been giving trouble earlier. I told them that it had been working perfectly and reminded them that the technician had checked it too.

I've offered to contribute to the cost of the repairs. They've said they'll let me know. My question is, in this situation, should I be offering to give them a refund? It was certified as in good condition by the technician and the buyer had messaged me to say earlier that it had been well looked after. Money is very tight right now, but I can just about manage a refund if I skimp elsewhere. We're not in the UK and I don't think that there are any legal requirements for me to give a refund. Is it morally the right thing to do though?

[tectonicplates]

Does it need to be charged overnight? Have they got the power supply plugged in? Is there any chance they've pressed a mute button or anything like that?

[WhoWouldHaveThoughtThat]

I suppose it partly depends on the price paid and shipping costs versus the repair costs.

Might be just a simple as something like the fuse.

Are they looking to return the keyboard and for you to give a refund?

[Sunnydaysstillhere]

As it was second hand to them I don't think you can guarantee it as more than you did. It worked for you. You got a second opinion also. They took a risk ultimately. Not sure why they /you would expect that to cost you anything...

[Violinmum1]

It doesn't need charging, it just has to be plugged in and turned on. It was working perfectly for the first few days they had it, so they know how it works.

They haven't asked for a refund, but since we know each other well, they might be being polite...

I hope it's something as simple as a fuse. There have been thunderstorms with a lot of lightning around us recently and the buyer said that they'd left it plugged in. I wonder if that had anything to do with it.

[Sunnydaysstillhere]

A mouse could have been at it!! If they wanted a warranty they should have bought brand new...

[WhoWouldHaveThoughtThat]

@Sunnydaysstillhere

...or a keyboard weevil?

[Sunnydaysstillhere]

Once it became theirs it was no longer yours op..
Once sold a very barely used pushchair.. Went to the woman's home twice to show her how to assemble it and attach the foot muff (brand new). Half hour away from my house..
She sent me a snotty message saying she wouldn't have bought it if she had known the foot muff only zipped off one way!!
Some people want your eyes also ...

[Violinmum1]

Thank you for all the replies. I will still offer to contribute towards the repairs, since they're someone I know well and I want to maintain a good relationship with them. I'm not going to offer a refund though, since it's not my fault that it's not working. Thanks

[Tootletum]

I wouldn't offer anything. Caveat emptor. And the supplier said it was working, so....

[UnfinishedSymphon]

I don't think you should be offering to pay, it worked when it left yours, it was validated by a technician and it worked when it arrived at theirs, for all your know they could've dropped it, spilled something on it etc.

[kingdomcapers]

I wouldn't be offering anything either. There are multiple scenarios where it could've been damaged but you know and proved it worked when it left your possession. As a pp said if they wanted a warranty they should've bought new.

[AlwaysCheddar]

Don’t offer anything!! Honestly!