I just saw a new role at our local NHS trust for a complaints manager. I think I fit the bill but I'd rather have some insight before I as ask for an application form.
In my previous role I was in charge of the outsourced team escalations/complaints at TripAdvisor. So if you're a hotel manager wanting to take a review down or a user complaining of a user we were your team. I used to have 5 direct reports who in turn had about 10-12 reports too.
Since that role I've moved to operations management in a music publishing company. I steal deal with customer satisfaction but is not as direct. The role asks for knowledge of "current HR practices" which would be my weaked point. So what do your think is it worth giving it a shot?
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Are you a complaints manager? If so I need to pick your brains :)
13 replies
Fressia123 · 14/09/2020 19:56
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