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Are you a complaints manager? If so I need to pick your brains :)

(14 Posts)
Fressia123 Mon 14-Sep-20 19:56:06

I just saw a new role at our local NHS trust for a complaints manager. I think I fit the bill but I'd rather have some insight before I as ask for an application form.

In my previous role I was in charge of the outsourced team escalations/complaints at TripAdvisor. So if you're a hotel manager wanting to take a review down or a user complaining of a user we were your team. I used to have 5 direct reports who in turn had about 10-12 reports too.

Since that role I've moved to operations management in a music publishing company. I steal deal with customer satisfaction but is not as direct. The role asks for knowledge of "current HR practices" which would be my weaked point. So what do your think is it worth giving it a shot?

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TeenPlusTwenties Mon 14-Sep-20 20:00:16

It is always worth giving things a shot, what have you got to lose?

This is one of the reasons men tend to progress more than women, they are happy to apply for jobs they aren't fully qualified for.

Fressia123 Mon 14-Sep-20 20:10:14

I'm always terrible at explaining my transferable skills. Last time I got a job offer it was a massive accomplishment (couldn't take it for other reasons) so I do believe in me as cheesy as that sounds. However, I don't want to burn any bridges in case there's a more suitable role in the future.

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MrsAmaretto Mon 14-Sep-20 20:10:55

Yes, give it a shot. Your previous complaints experience is ideal as is your management/ team leader experience. Have a look online for the NHS complaints policy and give the person in the advert a ring

Fressia123 Mon 14-Sep-20 20:13:08

Just realised how many typos my first OP has... Must proof read anything I send.

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Villagelady Mon 14-Sep-20 20:16:35

Yes I am although I no longer directly manage the day to day but oversee. You should absolutely apply. It’s so easy for women to mistrust their own skill set. You’ve got really applicable experience. I personally (in the context of the above information) would categorise current HR practices as management experience (and learnable on the job).

Good luck!

Fressia123 Mon 14-Sep-20 20:30:52

Thank you @MrsAmaretto that's a really good idea and thank you @Villagelady that's really encouraging.

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ChelseaCat Mon 14-Sep-20 20:42:06

I think the HR bit would be about knowing when complaints need to be shared with HR depending on the content of the complaint/allegations made about individuals

Try to make your application tally up with the person spec as this is how the NHS tend to shortlist. Comment on why you want to work for the organisation- belief in their values/impressed by their commitment to xxxxx

Definitely go for it!

ChelseaCat Mon 14-Sep-20 20:42:29

Sorry, I realise you didn’t actually ask for tips...

Fressia123 Mon 14-Sep-20 20:50:55

@ChelseaCat tips are always welcome! But I don't think I'm at that stage atmw, but I definitely need all the tips/help I can get smile

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ChelseaCat Mon 14-Sep-20 20:53:43

Good luck!

Fressia123 Tue 15-Sep-20 06:56:08

Well it turns out I missed the deadline (by 24hrs!) But I doubt they make any exceptions.

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yearinyearout Tue 15-Sep-20 07:53:15

I know someone who applied after a deadline and got an interview so I wouldn't let that put you off.

Fressia123 Tue 15-Sep-20 10:06:55

I couldn't even apply as I had to email for an application form. I did explain in my email why I thought I was a good fit for the role. Hopefully she'll get back to me.

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