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Can I get a refund from a charity shop?

(28 Posts)
Crapster Sat 15-Aug-20 13:45:45

Bought a bike for myself the other day from a local charity shop (branch of a big chain). Cost me £50.

It had a swing tag with the price and saying it had been fully refurbished and was in working order. Obviously I couldn't actually try it out in the shop but I pushed it and checked that the pedals and brakes worked etc. All seemed fine.

But today I went to go for a bike ride with DD for the first time and after pedalling about 20 metres something went clunk and now the chain is just swivelling on the gears and pedals aren't working. All I had done was take it out if the car and ride it for about 30 seconds on a path in the park. I literally haven't taken it out of the back of the car until today as it's been raining non stop since the day I bought it (Wednesday) and this was the first time I've ridden it. I can't afford to take it for repairs and I assumed that when they said fully refurbished they meant fully refurbished!

DP says I can't expect a refund from a charity shop and tbh I feel a bit tight asking but I can't afford repairs!

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Crapster Sat 15-Aug-20 13:46:38

PS I have the reciept, I kept it just in case

OP’s posts: |
Tuemay Sat 15-Aug-20 13:47:04

I would ring them up and see what they say.

£50 is a lot to spend on something that doesnt work. It's not like a 50p book or something.

ElizabethWoodviIIe Sat 15-Aug-20 13:51:00

You're still covered by consumer law whichever shop you buy an item from, so if it's not fit for use they must refund you. Most of the larger charity shops do anyway - if it was somewhere like Oxfam, BHF, Scope etc they definitely should.

KurtansCurtains Sat 15-Aug-20 13:51:11

I was coming on to say YABU but £50 is a lot. I would imagine that your consumer rights still stand even though it's a charity shop, so I'd take it back.

My (tight arse) ex-MIL is a charity shopper and takes stuff back to our local charity shops if something doesn't fit and they accept the return and doesn't spend mor me than a maximum of two quid. I'd definitely return the bike.

Catapultme Sat 15-Aug-20 13:51:44

Definitely take it back

totallyyesno Sat 15-Aug-20 13:54:54

From your description it sounds like the chain has slipped - it's not a problem, just put it back on?

Myneighboursnorlax Sat 15-Aug-20 13:57:29


From your description it sounds like the chain has slipped - it's not a problem, just put it back on?

I was thinking the same thing. I’d put it back on and try again before taking it back. It’s quite common I found.

homemadecommunistrussia Sat 15-Aug-20 13:57:31

It just needs the chain putting back on or the gears adjusting slightly. If you don't know how Halfords are doing a free check at the moment.

Chicchicchicchiclana Sat 15-Aug-20 13:57:45

Yep, I would try and fix the chain too. Chains come off quite often so you need to get used to it if you are going to be a bike rider.

£50 is an absolute bargain for a refurbished second hand bike.

Yoloyohol Sat 15-Aug-20 14:00:39

DC (built own bike but not mechanic ) suggests if chain and pedals are spinning freely whilst bike stationary, then suggests a problem with the freewheel mechanism (in the hub of the rear wheel) so not fit for purpose.

If pedals not moving check chain hasn't fouled or slipped between two gear cogs. Should have been properly tensioned- but not a biggy.

or less likely for a charity shop bike is it an integrated hub? (only one cog on rear wheel but you still have a gear shifter - could be tension issue)

BikeRunSki Sat 15-Aug-20 14:02:11

I think the chain has just come off. You just need to put it back on. It’s a 2 second just. It probably just happened because the bike was in too high a gear. Can you post a picture of the chain and gears please?

RoadworksAgain Sat 15-Aug-20 14:02:57

It just sounds like the chain has slipped. Take it to Halfords, they do a free check over/adjust the gears/tighten the breaks, etc.

homemadecommunistrussia Sat 15-Aug-20 14:03:09

Oh sorry, not sure halfords is offering that anymore.

SockYarn Sat 15-Aug-20 14:04:03

I volunteer in a charity shop.

We abide by the same rules as everyone else. If you buy something which is said to be in good condition and it's not, you absolutely should take it back for a refund. Volunteers will be happy to sort it out for you, or they would be where I work.

We stick to the law though - before the pandemic we wouldn't refund clothes which you'd bought, not bothered to try on, and changed your mind about or which didn't fit. Only things not as described, or faulty. Now that we've had to remove the changing room, we're more lenient on the refunds on clothing, but that may change again in hte future.

Lazypuppy Sat 15-Aug-20 14:04:14

Have you tried just putting the chain back on? It doesn't sound broken from what you've said

LIZS Sat 15-Aug-20 14:06:36

Some areas have repair cafes where volunteers do free repairs. Ask on local Facebook group or nextdoor. Have you tried refitting the chain form a youtube video.

olderthanyouthink Sat 15-Aug-20 14:09:04

Is the chain still on the chain rings (from and back)?

Take some photos?

LIZS Sat 15-Aug-20 14:10:37

Or you could ask who refurbished it and deal direct with them, to avoid Covid issues at shop.

Beautiful3 Sat 15-Aug-20 14:18:27

When ever that's happened to any of ours it means the chains come off. We put it back on. It's easy to do, and something you' ll probably have to do again at some point. I certainly wouldnt take it back because of that. That's like returning it because one tyre got punctured!

Regularsizedrudy Sat 15-Aug-20 14:40:56

The chain has just slipped off.. have you ever been on a bike before?

Doingtheboxerbeat Sat 15-Aug-20 15:16:10

Halford are chocker and it's really hard to get them to do paid repairs, let alone free ones. Have you tried YouTube?

Sunrise234 Sat 15-Aug-20 16:10:12

As other PPs have said it sounds like the chain has slipped off - something that can happen quite regularly and it doesn't mean there's anything wrong with the bike. I think it happens if you change gear and you're not pedaling.

It is extremely easy to put back on - have a look on google or youtube if you're not sure. It's good to know for the future anyway.

CatBatCat Sat 15-Aug-20 16:35:12

Get a voucher from the gov website for service.

Crapster Sat 15-Aug-20 17:06:29

The chain is still on the gears, there's 6 gears but whatever gear you put it in, when you start to pedal it goes clunk, slips back to third gear, and then the pedals stop turning the wheels and just spin.

And to whoever asked if I'd been on a bike before - not for about 25 years! And then I just rode a borrowed one a few times. I know nothing about bikes other than how to deal with tyres which I've had to learn to sort the DC bikes out. I've never known any of their bikes do anything like this though confused

I rang the shop and they said I can return it or exchange for one of the other ones they have so I'll do that on Monday.

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