Hairdresser has dyed my hair completely the wrong colour. Will they be able to fix it and should I have to pay full price

[hairdoooont]

I've been going to the same hairdresser salon for years, very nice, friendly staff.

I have the same colour every time, whatever it is is described in my notes they just look it up on the system.

Today instead of a coppery brown I've come hope with almost jet black hair. It's very close to my natural colour and I now look very like my estranged mother so I absolutely despise it

They've asked me to come back in later to have a look at it. I asked if it's likely to be fixable but they couldn't say over the phone.

They were lovely and I'm not cross or anything but a bit peeved that I've had to sit in a mask for 90 minutes only for it to need to be repeated.

I've no experience of these things so not sure I should be paying full price? It was 91 quid and it's not what I asked for at all.

[hairdoooont]

To be honest I'm tempted to just try and home dye over it. I hate going to the hairdresser anyway and can't face doing it all over again.

[hairdoooont]

Any ideas on whether a home dye job might work and what I do about the bill would be really appreciated. Thank you

[Joopy]

You definitely shouldn't have to pay until you are happy with the outcome. Did you pay? Did you tell them before you left the salon that it wasn't right?

[hairdoooont]

The problem was, I left with wet hair as I was going for a run so I didn't see the colour Until much later when it was dry.

[dementedpixie]

no, a box dye will be unlikely to lighten the darker dye thats been applied so I wouldn't try it

[hairdoooont]

@dementedpixie

no, a box dye will be unlikely to lighten the darker dye thats been applied so I wouldn't try it

thanks for the heads up pixie

[Fisharefriendstoo]

A home dye won’t get you lighter if they have taken you darker I don’t think and the colour hair on the box is never what you will get as it depends on all the previous colours it’s going on top of etc.
It was £91 and they didn’t even dry it? Sounds a lot.

Your best bet is getting them to correct free of charge if you have already paid?

[hairdoooont]

Thank you.

By weird coincidence I have not actually paid yet as their card machine was down so I arranged to call them later to pay over the phone.

[muckandnettles]

Definitely let them sort it out, so even if it's not going to be exactly the usual colour it needs to be sorted out professionally by them and with no more money paid by you, obviously. Whatever you do, don't try and colour it yourself!

[hairdoooont]

Pics to show the difference, the right is my usual colour.

[Palavah]

On the basis that you asked for your usual colour and this is in the notes I would absolutely not expect you to pay for the original do OR the correction.

[hairdoooont]

Urgh forgot to crop the second pic, have asked mn to delete it.

[hairdoooont]

You can see my roots in this one and that's the colour they've dyed it back to rather than dying it the colour I usually have.

[RainbowCookie7]

I've had this before and the hairdresser had to bleach all of my hair and start again. Took hours but was ok eventually.

[dementedpixie]

I dont see any pictures. Are you using the app?

[hairdoooont]

Yes, the app

[PuppyMonkey]

I wonder did they mix the wrong colours or something. Whatever, they need to fix it for free and not charge you for the original appointment either.

BTW Is anyone else enjoying the high number of hair related threads on MN at the moment?

[PuppyMonkey]

OMG there are pictures?

[hairdoooont]

I can see the pictures on my phone.

[dementedpixie]

I'm due to get my highlights done on Thursday. Can't wait to get rid of my roots and my greys

[hairdoooont]

Try again...

[dementedpixie]

You dont seem to see pictures from the app on the desktop site

[Beautiful3]

I absolutely love the dark colour on you. It looks so glossy, shiny and healthy. However you didn't ask for that colour, so I wouldnt pay until she rectifies it, for the original price.

[NoAdventureNoTime]

I'm on the app and can see all the pics yourve uploaded.
I'd give them a chance to correct it first, then I'd ask for my money back if they can't put it right.

[TokyoSushi]

That is much darker, but it looks lovely! Don't do anything yourself, wait and see what they can do later first.