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Getting in touch with Virgin Media

(15 Posts)
Pud2 Wed 22-Jul-20 16:26:49

I want to cancel my package but can’t get in touch. Chat and phone both shut due to Covid. Website is driving me nuts. Can’t login and it won’t let me reset my login - ‘service not available’. It Also says my email isn’t recognised even though they email me my bill Every month!
Anyone got any tips?

OP’s posts: |
Annonymiss123 Wed 22-Jul-20 16:31:46

Are you on Twitter? I've found that the best way to get in contact with tv / phone service providers.

dotty12345 Wed 22-Jul-20 16:35:29

They are twats, despite changing my bank account details with them 5 times, still got a debt collectors letter after 6 months as had missed 1 payment (3 accounts me and kids) Took me months to sort it. Been with them 10+ years.

Pud2 Wed 22-Jul-20 17:17:20

I’ve finally managed to get I touch with someone via text. They’re trying to reset my login so fingers crossed. It shouldn’t be this difficult.

OP’s posts: |
Pud2 Wed 22-Jul-20 17:26:39

Not holding out much hope so far.....

OP’s posts: |
cheekaa Wed 22-Jul-20 17:52:14

Do you have a Virgin Media phone ? If yes, just dial 151 and take it from there.

Gohackyourself Wed 22-Jul-20 17:54:28

Just call them and press the option to cancel/leave.takes about 20 mins to get through to a call centre abroad and they will probably fuck your request up so you end up calling a 2nd/3rd time.

I’ve sent a complaint to them about their lack of customer service..... no response over 13 days ago.
When my contract ends again I’ll be leaving them

BarbedBloom Wed 22-Jul-20 17:57:56

Good luck. We have been trying to cancel for days due to their terrible Internet. They keep cutting us off when we phone and you can't cancel via the Web

MrsKiplingwasmymother Wed 22-Jul-20 20:53:25

Awful company. They used to be good years ago but service has steadily worsened. Internet here is rubbish despite buying their boosters, which I think should be free. They changed my DH's mobile phone to a different and more expensive tariff without his permission. Customer service is dreadful. One of their agents was very rude to me. You do get a response if you email their complaints department - eventually. Price has steadily gone up too. Roll on November when my contract ends and I can find a different provider.

Pud2 Wed 22-Jul-20 20:54:28

The phone lines are saying they’re closed due to Covid. Am still on the text with them (for 5 hours). They said they’d try and re-register on my behalf. They then text me to say it wasn’t working. No shit Sherlock!

OP’s posts: |
omg35 Wed 22-Jul-20 20:58:06

They are horrific OP. I have been trying to cancel for weeks and finally managed it today by calling ‭0800 952 2025‬

Can recommend!

Pud2 Wed 22-Jul-20 21:02:23

And now they’ve come back and said there a problem with the website. I KNOW! They’ve suggested I try again tomorrow. I’ve been trying for weeks. Sigh.

OP’s posts: |
iamtheoneandonlyyy Wed 22-Jul-20 21:18:49

I'm moving over to sky ASAP

Kittykatmacbill Wed 22-Jul-20 21:37:27

They are ghastly aren’t they!

Call ‭0800 952 2025 and you need to go to option 1, 4, 4 - yes I have called that many times - it’s something like ‘you are thinking of leaving us’, you end up on hold for circa half an hour.

Comefromaway Wed 22-Jul-20 21:42:25

When I struggled to cancel with a company I went old school and sent a letter recorded delivery giving notice that I was cancelling my contract. I kept a copy and cancelled the direct debit on the appropriate date.

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