Had an order due for delivery yesterday. £80 worth of food.
By 11.30 I had nothing and my online account said it had been delivered.
I called Tesco and they said the driver had attempted delivery at 10.05am
This isn't true because my front door is in my living room and I have 3 dogs that go ballistic if anyone even opens the gate. If he would have unloaded the crates and brought them to the door before knocking, like he does every week, then I would have heard!
So Tesco says they will try to get him to come back.
They didn't have his number. Then they couldn't get through to him.
So they then said they would try and redeliver by 11pm.
I would hear by 4pm if they could.
No one rang me back.
At half 4 I ring back.
Am told someone will ring me back by 6.30.
7pm. No ones rang.
I ring them back. They say my shopping will arrive by 2pm TODAY.
2.30PM
No shopping.
I ring tesco.
They said the store has no idea about any redelivery and they won't do it.
I have to get a refund processed, which can take upto 7 days to go back on my card.
Then I have to do a full new shop with the normal procedure.
I'm sat here with nothing in the fridge.
I can get a few meals out of what I have but the kids break up today so I've no lunches, snacks over the holidays. Nothing.
I don't have 80 quid to do another shop before the refund comes through.
I've asked them to reconsider and iif they can pick it I can borrow taxi money to click and collect instead.
AIBU to stick to my guns and refuse a refund?
I just want my shopping! :(
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Tesco have left me with no money and no food.
223 replies
ComeOnTesco · 14/02/2020 15:31
OP posts:
ComeOnTesco ·
14/02/2020 16:14
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