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Does anyone do their S=shopping in Tesco Addlestone Extra?

(32 Posts)
SunglassesPlease Mon 21-Oct-19 09:32:44

Bit of a strange request, but if someone could help I'd be really grateful.

DH is light sensitive, really light sensitive and it's really difficult to find sunglasses that work for him. Some reflect the light from the inside of the lenses, some the fit doesn't quite work. I've lost count of the amount of pairs he's tried over the years. He has to wear them all the time so we go through quite a lot.

We got some in a Tescos in Berkshire when we were visiting someone. They work.

I've emailed Tesco, as you can't buy online which is quite annoying.
They have said the Addlestone Extra branch has 11 pairs of these glasses.

We actually live abroad, so it's not like we can pop down and get some. This is why I'm posting.
I know Mumsnetters can move mountains. So If anyone shops at the Addlestone Extra and can please pick me up a few pairs, 3-5 if possible. I would be more than happy to send the money over by either bank transfer or paypal. They can be posted to a UK address as we have family visiting next month.

If anyone could help that would be amazing.

I have pictures of the ones he has at the moment. One of the DC sat on them so the arm is taped. Which is why we're thinking it would be good to have some spares.

I've namechanged for this thread but if you want to check me out then just message HQ, I've been around for years.

Thanks in advance.

MissDew Mon 21-Oct-19 09:35:31

If I still lived within driving distance of what was once my local shop I would gladly help.

However, now I live over one hundred miles away, sorry, no can do.

Is it really only that store that has any of these sunglasses ?

PoohBearsHole Mon 21-Oct-19 09:37:11

Have you phoned the branch?

MissDew Mon 21-Oct-19 09:37:52

Please detail the make, model, style if possible of these sunglasses. This is to see if they can be found at any other TESCO store. I know what they've told you but it just seems odd that they are only at that store.

SunglassesPlease Mon 21-Oct-19 09:51:49

Yes, they won't post.
I've also asked for an email for the branch manager, they won't give me that.

This was the email from Tesco

Thanks for contacting Tesco Customer Service.
It's great to hear you have found a pair of sunglasses that work well for your husbands prescription. I have sensitive eye's so know where you are coming from.
Moving forward I have looked into this on your behalf, and have found that these are still in stock at our Addlestone Extra. They currently have 11 pairs in stock.
I hope this helps, and thanks for letting us know.
Please have a great week!
Kind regards

[Edited by MNHQ to remove personal details]

Tesco Customer Service
Tesco Customer Engagement Centre

I've attached pictures

SunglassesPlease Mon 21-Oct-19 09:53:14

Pictures didn't attach

SunglassesPlease Mon 21-Oct-19 09:55:57

On one arm they say 'M Square Way Black' on the other 'STEM19613'

MissDew Mon 21-Oct-19 12:34:56

If you set up a Tesco home delivery account, pay for the sunglasses and pay for the cost of having them delivered to my address I will forward the order to you if you pay the postage cost.

Would that help ?

If not, pay for them on a click and collect basis and pay for a courier firm to collect them.

MissDew Mon 21-Oct-19 12:37:26

would this help ? Google, 'Task Rabbit' if the link doesn't upload

www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=2ahUKEwiX9Kqboa3lAhWJiVwKHRwFDpcQFjAAegQIABAB&url=https%3A%2F%2Fwww.taskrabbit.com%2Fm%2Fshopping-delivery&usg=AOvVaw2blvQDKawqsyhAZthsEv8w

SunglassesPlease Mon 21-Oct-19 12:52:48

That would be great @MissDew unfortunately can't buy them online as tescos don't do the F&F online now. It would be super easy if they did as I could just get them sent to MIL and she could bring over when she visits.

DXBMermaid Mon 21-Oct-19 12:59:37

I think the manager looked into the different branches alphabetically and stopped at the first branch, so I wouldn't be surprised if they stock these glasses in other branches too. If I didn't live abroad myself I would check my local branch for you. Maybe some other Mumsnetters could do the same?

SunglassesPlease Mon 21-Oct-19 13:21:51

I just spoke to a lovely guy at the Addlestone branch. He's going to try and help.

Fingers crossed smile

MissDew Mon 21-Oct-19 13:24:53

Hope so.

I can't see the sunglasses you require on the F & F part of TESCO website.

I was going to look the next time I was in a Tesco, I'll have reference to the sunglasses required with me.

Rockbird Mon 21-Oct-19 13:27:25

If you don't have any luck I can go over to Addlestone. I'll also look in my local Tesco, it's pretty huge so they might have some there.

user764329056 Mon 21-Oct-19 13:27:43

Am not far away from Addlestone OP, let me know if I can help

SunglassesPlease Mon 21-Oct-19 13:41:23

Thanks all smile

The guy I spoke to was the manager, I think I had previously spoken to someone on the customer service desk, he was so nice. He thought there must be a way round it. The problem might be that it needs chip and pin and they can't do payments over the phone, that's what a lady I spoke to said. The manager is going to have a look for them and call me back this afternoon. Hopefully we'll find a way.

FionaOgre Mon 21-Oct-19 14:05:33

Good luck OP. I'm nowhere near but good luck to you. I know what it's like to not be able to see without a right pair of sunglasses. I travel pretty far for mine when my kids inevitably scratch them (honestly, why would you throw them in a junk drawer full of sharp stuff?!!! Kids!)

SunglassesPlease Mon 21-Oct-19 14:44:05

@FionaOgre If you are extremely light sensitive then I highly recommend Noir Medical (https://noirmedical.com/) DH gets his outside glasses and the glasses he uses when working on the computer from there. The prices are really good (they ship from the US) and have so many different tints and %'s.

SunglassesPlease Tue 22-Oct-19 09:50:01

This morning I've spoken to a very helpful guy at the Addlestone Tescos called Brendan. He was in the stockroom looking with someone and I emailed him pictures of them.

I'm quietly confident he and his colleague will find them.

Fingers crossed.

FionaOgre Tue 22-Oct-19 11:52:45

Fantastic OP. I've found that most people will often go out of their way to help in situations like this.
Thanks for that link. I'm not a glasses wearer except for sunglasses so just stick with the cheapies but it is irritating when you go through loads trying to find one that doesn't make you still squint on sunny days. I hide mine from the family by keeping them in the glasses holder of the car now grin

SunglassesPlease Tue 22-Oct-19 12:47:49

Just spoke to Brendan.

He has 5 pairs for me grin

Now I really need some help please. Brendan can't take payment over the phone so they'll need to be picked up and paid for.

They are £7.50 each.

So £37.50 total.

Can anyone please pick them up and pay and post them?

I'm more than happy to transfer via bank transfer or paypal, whatever is easiest.

Glasses + Postage + Petrol money to get them.

Brendan has put them aside and has given me his mobile number so I just need to let him know when they can be collected.

Please can anyone help?

@user764329056 @Rockbird

Can you please?

MissDew Thu 24-Oct-19 08:37:20

Could you post a UK bank cheque for the cost of purchase to Brendan. Also including a postage paid envelope to a UK address ?

SunglassesPlease Thu 24-Oct-19 11:23:14

Sorry I should have updated.

The lovely @Rockbird is collecting the glasses from Brendan on Saturday for me, and then posting them on Monday. I'm just transferring her the money.

So all sorted, and thank you all so much for the offers of help. I really appreciate it smile

Rockbird Sat 26-Oct-19 13:56:00

Couldn't put the photos on the message but success!

Comedyusername Sat 26-Oct-19 14:01:00

This is fabulous news!

Nubbled Sat 26-Oct-19 14:34:46

Mumsnet at its best!

simonisnotme Sat 26-Oct-19 15:28:42

lovely thread, well done rockbird

cece Sat 26-Oct-19 16:13:36

I live near this shop

SunglassesPlease Sat 26-Oct-19 16:34:58

@Rockbird is awesome smile

MissMudskipper Sat 26-Oct-19 17:40:56

Good on you @Rockbird Another Mumsney success story!

MissMudskipper Sat 26-Oct-19 17:41:35

Mumsnet not Mumsney!! confusedgrin

RandomMess Sat 26-Oct-19 17:45:37

Awwwww that used to be my local store. Glad rockbird could help out and endured the hell
That car park still is for you!

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