DS moved to Australia on Monday, and we had reserved - and paid over £70 - for a specific seat in economy.
He was stopped at the boarding gate and told that his seat had been changed, despite him having a copy of the receipt and confirmed seat number with him.
The BA woman lied and said that he was still in an 'extra legroom' seat - he wasn't - he was in a standard row of three.
The seat he paid for was given to a 'silver' tier member of the exec club at no charge - DS is merely 'blue'.
DS was polite and understanding to the crew (more than I would have been), and accepted that on a full flight they could do nothing.
Four days later, BA haven't replied to any of the three emails, other than a generic 'holding' email - clearly don't give a monkeys.
I know the reservation of seats is something that is often discussed on this board, particularly in relation to the lower cost airlines. Just thought others might be interested to know that a paid reservation obviously means nothing to BA - the theft of which is obviously covered in the small print! So much for being the national flag carrier (yes, I know it's Spanish now!)
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No point reserving seats with BA - they steal them back!
138 replies
ajandjjmum · 16/08/2019 14:19
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