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Treads - Company for school shoes - Customer Service (lack of)

(3 Posts)
Shoeshelpplease Wed 14-Aug-19 12:11:26

Has anybody used this company and had to deal with their customer service?

It was recommended on here and I thought I would give them a go, on the face of it they sound fantastic.

Free delivery, free returns, 30 day satisfaction guarantee, 12 month warranty. Whats not to love.

Only I ordered three pairs of shoes for choice and fit. Need to return 2. They state on their invoice that they include a prepaid returns label. Its not in the package.

I have tried to email them three times now. I have contacted them twice via their web form.

I cannot call them because they have an 0871 number and my phone will not allow this (they charge 13p a minute for the honour of calling them!).

I appreciate it must be a busy time of year for them but I am at a loss as to what to do now.

As it stands, I certainly wouldnt recommend them.

If it is this difficult to just return unwanted shoes, I cannot imagine trying to invoke their 30 day money back guarantee or 12 month warranty.

Should have stuck with Clarkes. At least they have a level of customer service, even if their shoes are crap.

dementedpixie Wed 14-Aug-19 12:17:43

There is a link on here to print off a collect plus returns label

Shoeshelpplease Wed 14-Aug-19 12:24:21


I couldn't find that on their site. Thanks so much for the link.

You have relieved my frustration immensely.

Just hope I dont need to contact them for any other reason moving forwards.

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