I’m at Legoland... (it’s okay, I have wine...) and just ate in the restaurant in the Castle hotel.
I read a thread on here earlier where someone was complaining about tipping in New York so it was on my mind a little bit.
Got the bill.. (£140 for 2a and 2c. Ouch!) and was leaving a tip when the waitress told me not to bother as Merlin take it and they don’t get it.
How bad is that?? It’s not like they don’t earn enough from a £9 glass of wine or £65 steak (disclaimer, steak to feed two). Our waitress was rushed off her feet, so friendly and totally the reason I would give a big tip.
If anyone goes to these places in future I thought knowing this might be helpful!
Fuck me, we’ve got Michelin-starred venues here cheaper than that That’s insane. I’m not a fan of tipping per se but if a tip is left, it’s for the staff. It’s not rocket science. The utter twunting bastards up high.
We always ask if the waiter gets the tip as it's often the case that they don't if you put it on your card but they get to keep/split any cash tips with the rest of the waiting staff although in this case not
so it's always worth asking the waiter before you pay the service charge
The rule that was changed was that employers weren't allowed to make up the minimum wage with tips - so all waiting staff should be getting at least minimum wage and tips will be on top
I knew it would be pricey... I was prepared for that and in fairness we ordered steak, when I could have had soup / salad...
I was more appalled that they don’t get their tips and work their arses off in summer season. The table next to us was crazy demanding and really rude. I felt she deserved her tip. Keeping a smile on your face while being blamed for chips being ‘too hot to eat without blowing’ is some next level of customer service...!
We had the same thing said tonis at a restaurant attached to a Hilton hotel complex. We wanted to add the gratuity onto the room bill but the waiter said that gets kept by the hotel group sovwebgave him a cash tip. We weren’t prepared to give the hotel extra money as we paid enough for our room.
My DP worked in a very posh hotel but not as one of the front line waiting staff. He also provided excellent service but not in a role that is possible/usual to tip for. The hotel ethos was that the whole team of staff was responsible for providing the excellent service (on which the hotel prides itself) not just individual waiting staff in the multi-Michellen-started restaurant. All tips were collected by the hotel and divided equally between all the staff on a quarterly basis. This made for a nice bonus of a few hundred pounds for everyone - even the pot-washers and the gardeners.
I realise I am probably grasping at straws but could it be something similar at Merlin?? doubtful
I always ask. Some places the company take a percentage as an admin thing if you leave it via the machine. I always try and leave cash. So if with a group we will ask for the service charge to be removed and then leave cash.