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Help! Smashed car key!

(13 Posts)
AlwaysSpellingMyName Fri 20-Oct-17 13:55:29

Sorry if this is long..

Yesterday our car key lost a pin so the actual key detached from the remote/shell. Our local timpsons store (25 mins away) said they could transfer the programmed chip to a new shell and cut a new key, for £35 and only takes 40ish minutes. Came back after 35 minutes to find they have smashed the wrong part of the key and it's now unusable!

He was very apologetic and arranged a taxi home for us, at their expense. Had spoken to the manager and they could get a new key cut today and will have it reprogrammed to our car, again at their expense. Also said they would have it done 1st thing this morning and would call us to keep us up to date.

Fast forward to now. No phone call so I called the store. The same employee who was helpful last night was now very short with me. Said they haven't managed to get round to it yet, should hopefully be done by closing and that instead of the taxi they promised to book to bring me back to the store, they will have their area manager pick me up and drive me in! He also mentioned that the might have to special order my car key and could be left without a car till next week! He quickly hung up after the last bit of info

I'm so stressed and really needed to rant.

FoodGloriousFud Fri 20-Oct-17 14:03:50

That's appalling service, I'd try looking for the head office number and get them to get it sorted today. I'd be livid.

AlwaysSpellingMyName Fri 20-Oct-17 14:24:16

Have spoke to the store again. They have a manager coming in by 3 to do it. They will phone me to tell me how long it will take but still not 100% that it can be fixed today

I've also spoke to a specialist mechanic who has said that if it's reprogrammed wrong then it will cost £2000+ to repair. Now I'm panicking if I should let them attempt to fix it at all now

Notreallyarsed Fri 20-Oct-17 14:29:47

Send head office the bill for a new key, that’s atrocious customer service. And also the cost of a hire car for as long as you are without a car.

ShotsFired Fri 20-Oct-17 14:40:57

I'd also get a spare cut at the same time.
Usually cheaper to get them cut simultaneously than separately.

ShotsFired Fri 20-Oct-17 14:42:18

Question - is this one of those snazzy block keys you plug in, rather than having an actual metal key bit?

If it is just a normal key key, then you can get "manual" ones without all the remote woop-woop unlocking and they work too. I have one.

Footle Fri 20-Oct-17 14:47:58

I think Timpsons expect a high standard of customer care. I wouldn’t hesitate to contact their head office.

AlwaysSpellingMyName Fri 20-Oct-17 14:48:57

This is a pic of our spare key. Unfortunately it's not programmed to our car which we only discovered this week. Arnold Clark have apologised and fixing that mistake..

Seems we have no luck with car keys!

AlwaysSpellingMyName Fri 20-Oct-17 14:52:41

I will give them until 3.15 to call me back. Hopefully with a fixed car key!

The mechanic was fantastic at explaining it. The key has a chip that is programmed to the fuel pump/engine. If the chip is damaged or not programmed correctly it will not allow the car to start.

It's the chip that Timpsons smashed. Apparently they have to get a new chip and reprogram it to our car. This is a specialist job which costs thousands to fix if not done correctly.

cjt110 Fri 20-Oct-17 15:05:37

I would be so very cross with their attitude post mistake. And their mistake!

Any news?

AlwaysSpellingMyName Fri 20-Oct-17 15:42:34

Just called again and apparently all fixed! They managed to program a new key to my car. The manager started my car to make sure it was working. So now I've to get a taxi back to the shop and they'll pay for that too. Should be able to drive my car home!

I'm relieved it's fixed but not too happy at the running about, the attitude from staff or the fact I had to leave my car with them all night. Might send head office an email about it all

FoodGloriousFud Fri 20-Oct-17 16:51:32

I would definitely email head office. I'd also mention the lack of clear information, at least if they'd had a definite plan & time scale you would have had less stress & worry. They caused the damage to fixing it should have been the stores top priority. Glad you've got it sorted though!

wowfudge Fri 20-Oct-17 17:02:40

Oh come on - they cocked up and have fixed it. That they hadn't managed to get round to it could have been down to waiting for a part, the employee giving you duff info by accident, etc. If you needed to go anywhere, surely you could have arranged to use taxis and be reimbursed?

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