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Iceland majorly screwed up my order, anyone else?

(8 Posts)
Bauble16 Fri 23-Dec-16 09:54:55

Half of it missing, some I've been charged for!

Wouldn't normally bother me much but I'm pregnant and have SPD, thought i would get an online shop to avoid the stress. Now customer service line is switched off so I've had to go ringing local stores, who seemed great and trying to help but apparently the system took way too many deliveries and major errors have been made. Orders even cancelled.

Let that be my lesson learnt to not shop online argh

popcornpaws Fri 23-Dec-16 10:35:32

I am getting a delivery between 10-12 today, received an email at 9.15 to say it had been dispatched, only one thing out of stock and 1 pasta salad instead of 2.

chocolateworshipper Fri 23-Dec-16 14:31:23

Oh you poor thing - that's awful. I had mine delivered by Tesco this morning. 3 substitutes: 2 items where they gave me a bigger packet than what I had ordered (but didn't charge me more) and the other was oranges instead of satsumas - which the driver said I could have for free when I was going to send them back! Hope you get it sorted

Bauble16 Fri 23-Dec-16 23:42:49

Iceland redeemed themselves. It wasn't customer service team though. Store manager turned up with missing items and gave me them for free! Can't ask for any more then that smile

WhoKn0wsWhereTheMistletoes Fri 23-Dec-16 23:45:00

Ah, that's great, well done to him, in such a busy day too.

WidowTwonky Sat 24-Dec-16 00:38:59

What a star ⭐️

Bauble16 Sat 24-Dec-16 06:41:38

I know I was so shocked. What a lovely guy bless him. He even sent extra milk for over Xmas

MarsBarsAreShrinking Sat 24-Dec-16 09:17:53

That's lovely, what excellent service!

I'm trying not to get in a rage this morning about my Morrisons order. It's due any minute now and there are 15 items missing and 3 subs (2 of which are shit. 16 piece indian snack selection have been substituted for aunt bessie's toad in the hole. What the actual fuck?

I'm not going to take it out on the driver, it's not his fault but fuck me, I'm a bit gutted. Morrisons are normally brilliant, never have any issues with them. H is doing to have to do an emergency dash around Tesco for the missing items (carrots being one. Carrots! There are NO carrots in the entire store? Really?).

<deep breaths>

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