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Portable North Pole website problems

(10 Posts)
Reastie Sat 29-Nov-14 19:35:20

Is anyone else have issues loading pictures for a video from PNP website? I've tried about 8 times today using different log ins to create a video for DD but every time I've tried the photo's I've loaded don't come up on the video. Anyone else having this issue? I need the video to work for DD tomorrow!

lucysmam Sat 29-Nov-14 19:36:56

I haven't but thank you for the reminder to do it!

Reastie Sat 29-Nov-14 19:43:13

Go try lucysmam and tell me if your pictures load

PesoPenguin Sat 29-Nov-14 19:47:57

No but I had this problem last year. Are you trying to do it on a tablet?

Reastie Sat 29-Nov-14 21:03:09

Nope, on my macbook but I think it's an older version of windows (not windows, whatever the macbook equivalent is <technophobe>). Maybe I'll try on the kindle and see if that works.

TensionWheelsCoolHeels Sat 29-Nov-14 21:10:09

What's happened to the app for iPhone? Is there a reason it's still not available with 2 nights til 1st dec? I have a 9 yr old DD just about still believing & this just might tip her over the cliff if I can't get the app!

Reastie Sun 30-Nov-14 09:58:25

Anyone else having issues, managed to do it no probs on my kindle, phew.

PNPelf Mon 01-Dec-14 15:17:29

Thank you for being a fan of PNP!

Sanoma, Chief Spokes-elf for the North Pole, here. We apologise for any inconvenience.

@Reastie if you are using the website on a Mac, please ensure that you have downloaded the latest version of Safari 8. The website works best on the most updated browser version.

If problems persist, please contact the elves for more help. https://portablenorthpole.zendesk.com/hc/en-us/requests/new

Happy holidays!
Sanoma

Reastie Mon 01-Dec-14 18:15:13

Thanks Sanoma, that was my problem I think, my old version of safari.

WhatWouldTheDoctorDo Mon 01-Dec-14 19:00:18

Might try this again this year, to serif they can pronounce DS's name. Was most disappointed they couldn't last year!

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