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Ali Express :-(Frozen dress

(14 Posts)
Vintagebeads Tue 28-Oct-14 18:56:46

I ordered two items back in September.
One being a Frozen dress.
They have not arrived.Its been over five weeks so unlikely too now.
Both the sellers are refusing to refund as they think I should give it more time hmm
Anyone else had this happen ?

evelynj Tue 28-Oct-14 21:21:46

My frozen dolls didn't arrive sad seller didn't respond so
I got a refund. Has it been 30 days+ since your order or past whatever the timescale was?

If it has then can you point out that they haven't fulfilled your order in the agreed time? I had quite a bit of other stuff that arrived within 3 weeks.

I kind of want the dolls again but don't need them (would either be for 18 month dd or 5yo niece) & am not sure what to do.

Good luck with delivery or refund smile

Vintagebeads Wed 29-Oct-14 08:35:54

Hi.
They refused my request for a refund and extended the 30 day.
I thought it would be easier to get acrefund but it seems all that happens is it gets esclated.but doesnt seem.to go further sad

NorwaySpruce Wed 29-Oct-14 11:35:17

I wouldn't give up yet.

When I order stuff from China through eBay, it often takes a couple of months to get here.

I just sit it out now, everything has turned up eventually.

kiwidreamer Wed 29-Oct-14 12:03:15

My Anna dress took ages, 6/7 weeks, I had started a dispute and they asked me to wait another few weeks and two days later it finally arrived. However the two character beach / swim towels I ordered were 4 weeks not received so I started a dispute at same time and that seller refunded immediately so I'm guessing they never sent them. Possibly the seller asking you to wait is confident its just slow postage??

SoonToBeSix Wed 29-Oct-14 12:05:34

I have had no problems my Anna dress arrived in less than three weeks but that was quick. Did you check the seller feedback?

nickdrakeslovechild Wed 29-Oct-14 12:08:39

Yes same here, I have accepted the extension once, but it's been over 8 weeks now so just escalated it myself and Ali Express are dealing with it. I wonder if it's the same seller.....

nickdrakeslovechild Wed 29-Oct-14 12:09:56

Btw, mine had great feedback and I had used them before with items arriving in just over a week.

worldgonecrazy Wed 29-Oct-14 12:17:23

My dress took about 9 weeks to arrive. Ali Express do seem to take a lot longer than ebay purchases from China.

cheerupandhaveaglassofwine Wed 29-Oct-14 12:18:35

Five to six weeks is plenty of time but it will depend upon the seller sending when they say and not choosing the cheapest slowest postage option

I have had eBay stuff from china arrive within just over a week through normal post and around 4 days with FedEx

Could it have been sent and just be stuck in the blackhole of customs clearance

Vintagebeads Wed 29-Oct-14 12:25:53

Glad I posted now.I will give it a little longer.smile
The seller is susan leo she has communicated fine iykwim
Fingers crossed it comes before christmas!

OTheHugeManatee Wed 29-Oct-14 14:42:15

It might be stuck at customs - orders from China can get held up for random reasons sometimes. Keep chasing but don't give up yet iyswim.

onefootinthebed Thu 30-Oct-14 08:47:14

Just lurking and no help at all,but H&M have frozen dresses (the blue one) and also all kinds of leggings tops. I got 3 frozen Christmas gifts there yesterday. Cheap as well.

Vintagebeads Fri 14-Nov-14 09:41:35

I wanted to update and tell you I received the dress today 65 days from order date.
Its a size too small but I ordered up so should be fine.
Its very pretty mind and she will love it.
Here is my issue, I just got refunded for it.As it was assumed to be lost in the post.
How do I repay without buying it again.?

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