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Vote for your worst Internet Christmas shopping retailer....

(58 Posts)
Grannysknickers Fri 21-Dec-12 21:37:37

All personal opinion of course but I'll start with SPORTS DIRECT words fail me.....

milk Sun 30-Dec-12 20:39:05

I am very disappointed you now have to pay postage for Mothercare/ELC for orders until £30 sad I only wanted to buy a pair of PJs for DS and they didn't have them instore so even though I ordered them instore they still made me pay £2.95 to have them delivered to my home address angry

Aspiemum2 Thu 27-Dec-12 15:18:35

Brainonastick, I had similar problems with matalan the one and only time I ordered from them. Their customer service is beyond shit

chocolateistheenemy Thu 27-Dec-12 14:23:02

My huge online Tesco Christmas grocery order was delivered but with a LOT of substitutions. Some were reasonable but the much-anticipated beef, port and thyme gravy (catering for 13) was substituted with... frozen yorkshire puddings!!!!!

chocolateistheenemy Thu 27-Dec-12 14:22:58

My huge online Tesco Christmas grocery order was delivered but with a LOT of substitutions. Some were reasonable but the much-anticipated beef, port and thyme gravy (catering for 13) was substituted with... frozen yorkshire puddings!!!!!

RooneyMara Thu 27-Dec-12 14:16:09

H&M is always chaotic with ordering and returns. NEVER again.

RooneyMara Thu 27-Dec-12 14:15:42

WHSmith things always seem to arrive crushed due to being put in a crappy bag, not a box.

They are quite difficult to return. (due to staff in store not having online training)

They also cancel items without warning.

TKMaxx have been fantastic. Very very good.

brainonastick Thu 27-Dec-12 14:14:39


They didn't deliver one item, and won't even offer me a refund. I believe that's called thieving.

RooneyMara Thu 27-Dec-12 14:13:40

OP, are M&S STILL doing that shitty stock-messing-about thing?

I've speechless, they were doing that 5 or 6 years ago.

KatyEb Thu 27-Dec-12 14:12:05

Zulily, the pair of shoes for boys I ordered came in at a wrong size while my shipping waiting time reached no less than 3 weeks! Just beware..confused

nancerama Thu 27-Dec-12 00:07:53

H&M are pretty pants too. BIL's present was ordered on16th and has been out for delivery since 20th. Still no sign of it.

makemineapinot Mon 24-Dec-12 23:41:00

Amazon. My address is 'undeliverable' apparently - well, just for the main bulk order, all the other little things managed to arrive with no problem - from Amazon! I live 30 mins from a major city so not in the Scilly's, Channel or Shetland Isles!

OodKingWenceslas Mon 24-Dec-12 21:23:04

New Look- website crap and lists lots of out of stock products. Next day delivery took 3 days and I returned everything's it was v poor quality.

Asda- website lets you get to check out before telling you everything is sold out. Delivery was ok though.

Interesting the same companies keep coming up.

BillyBollyBrandy Mon 24-Dec-12 21:13:12

I refuse to use Debenhams - their returns procedure is atrocious.

I fell out with M&S last year when i preordered the whole of xmas on xmas eve and it had use by dates within 48 hours even though the same things on the shelves had a week use by. And they didn't give a shit when I complained.

This year Hawkins Bizarre was okay, but the actual stuff was shite. 2 things broken, one item already open. Only cheap really but still rubbish

mumof2girls99 Mon 24-Dec-12 20:20:21

asda george they sent half my order out missed the rest didnt even tell me i noticed stuff was missing so had 2 call them to complain waited another week before rest turned up

Goober Mon 24-Dec-12 19:57:33

amck5700 Figures....



Merrin Mon 24-Dec-12 13:33:24

M&S must have read my post, parcel just arrived! Still, they are not as good as they could and should be.

JoanByers Sun 23-Dec-12 23:06:06, advertising 'Christmas Gifts' last week that require 5 working days to produce, and then 2 days to despatch/deliver.

I spent an hour designing a photo album online on Monday and only after doing so realised it probably wouldn't arrive in time.

Thought they might made an effort to send it out, but have they fuck?

superwhizzynewlaptop Sun 23-Dec-12 19:56:13

I learnt last year not to shop with Argos online, the things I received were in damaged boxes that had clearly been opened and sellotaped back up (badly).

When I returned them to my nearest store and complained and asked for a refund, they told me that it was only that someone in a store had wanted to look at the items so someone had got them out of the boxes for them then taped them back up. Whatever the reason they did not look suitable to give as presents.

I insisted on a refund, they eventually agreed, and I vowed never to shop with them again.

amck5700 Sun 23-Dec-12 19:29:09

Goober - Zavvi and the Hut are the same people - just two brands to spread the misery further sad

TheCrackFox Sun 23-Dec-12 19:27:33

Argos - worst yet. Never, ever again.

Goober Sun 23-Dec-12 19:18:03

The Hut. Shite.

nancerama Sun 23-Dec-12 19:03:40

I emailed the chief executive of M&S earlier this year informing him that its 2012 and the Internet is not a new invention. I shan't order from them online again - they've messed me about too much this year.

Fab really messed up DH's Christmas present. They dispatched the right item in the wrong colour and I asked for an exchange for the colour that I actually ordered. The (same) wrong item was delivered back to me for the THIRD time yesterday.

CaptainNancy Sun 23-Dec-12 19:00:45

Cox & Cox for me- order had something missing, phoneline says to email, email gets no response!

Merrin Sun 23-Dec-12 18:50:43

Marks and Spencer:

Ordered weeks ago, email last week to say one item out of stock (ordered a replacement from John Lewis which arrived in under 24 hours!) and am still waiting for the order. It has, apparently, been dispatched...

amck5700 Sun 23-Dec-12 09:27:23


will NEVER buy from them again- customer service is like trying to deal with a gaggle of lobotomised baboons.

You can't get through on the phone - they keep referring you to your account page which is inaccurate and then do reply to their message service (eventually) but never actually answer the question!

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