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Tesco clubcard exchange not working

(9 Posts)
Honsandrevels Tue 20-Nov-12 10:50:19

Please can anyone tell me where I'm going wrong?!

I exchanged my points for vouchers worth 10 pounds off at Tesco direct yet when I add them at the checkout only 4.59 comes off. It happens for all the vouchers.

Everything in my basket is included in the exchange. I must be going wrong somewhere.

Anyone had similar problems?

Rosvita Tue 20-Nov-12 12:26:35

Sorry can't help but saw you mentioned this yesterday and didn't want to ignore you! I have never had this problem, perhaps phone customer care and I'm sure they'll sort it out for you.

DuffyMoon Tue 20-Nov-12 13:11:33

I had same In August and it was a real arse...there is an exchange number you can ring I think - anyway I ended up doing it over the phone

Fresh01 Tue 20-Nov-12 13:34:55

I called them last week about changing vouchers online. They are having troubles with their websites as they did last year!! She said best way was to go into store and exchange vouchers there for either store or online use.

I got fustrated as 10 different things I looked at last night were all out of stock!!

Honsandrevels Tue 20-Nov-12 13:52:37

Thanks so much for your replies.

I've been tearing my hair out trying to work it out!

I'll give them a ring tonight as the nearest store is ages away. Things in my basket keep going out of stock - it's so irritating.

mumto2lovelygals Tue 20-Nov-12 18:44:51

I had this but have now managed to spend them ok. They have had system problems and reactivated the codes. You will need to delete them out of your basket

Eggrules Tue 20-Nov-12 18:46:49

I had problems at first. I left it a fe wdays and tried again - awaiting delivery now.

Eggrules Tue 20-Nov-12 18:47:50

Actually inputing data and waiting for the exchange voucher codes by email was frustrating. Spending took no time at all.

nipersvest Tue 20-Nov-12 18:59:31

i had similar problems, deleting all the codes and starting again worked for me.

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