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Guest Services in this Property is basically a joke. I’ve been in the hospitality industry for 15 years with masters in hospitality management from Cornell, so trust me when I say that this is a clear example of a property running on its past reputation with complete disregard to its costumer care. I arrived to find the room’s two bathroom tub’s and shower floor dirty with hair remains and other stains all around them, which clearly meant house keeping did not even touch them, let alone clean it. I called guest services to let them know that I need them clean, because I’ll use them to shower my kids, and until today (the next day of talking to guest services) nothing happened, and of course the kids did not shower in the disgusting tub. We asked for baby crib, which we received without linen, we were told we had to head to the guest services office to pick up a baby kit, which includes the linen needed for the crib. When we arrived there the Guest Services manager was standing there as another guest services employee told us that we have to purchase the kit (to get linen for the crib!!!!!), and apologized that he can not provide us with linen or the kit, even though they have them, because the system is now off, so they cannot run a transaction!!!! They are willing to let an infant sleep in unsecured bed even-though they have the linen, they will charge us for it, and they will not give it us, because the office is now closed, and and the manager was overseeing this conversation in the guest services office!!!!! After searching some reviews, I realized that many have been disappointed by doing my same mistake of booking based on past reputation without checking current customer feedback reviews, please do!
For further investigation I am in Center Parcs Woburn Forest Oak 405 July 21st-25thDirty TubRead moreLess
1 person found this review helpful.
"Really great short break for all the family…"
Mumsnet was invited to review Center Parcs Woburn Forest...
As a parent, surely the ultimate test of a holiday venue is the answer you get when you ask the children "Would you like to come back one day?". With a resounding 'YES!' from all three of mine, a long weekend in Center Parcs had clearly made a lasting impression.
Just 40 minutes after boarding the train at St Pancras, we arrived at Flitwick station, and waiting there for us was Brian – the very friendly, chatty driver of the Center Parcs courtesy shuttle. I may have forgotten some of the (many) stories he relayed in the ten minutes it took for us to reach the park, but I do remember sensing that he took a lot of pride in working there – something which would go on to apply to nearly all the staff we got chatting to during our stay. Always a good sign.
On arrival, we were all given rubber wristbands; to my untrained eye, these were purely functional – a modern key. But, to my kids, they each contained a "magic chip" – the wonder of unlocking the lodge door with just a swipe of their wrists kept them entertained for a full 30 minutes. Then came the shrieks of delight at discovering each bedroom had it's own en-suite and TV; that there was spa bath; a hidden dishwasher and touch controls for the hob; and, of course, the private sauna in the back garden!
We first ventured out to the swimming area, known as the sub-tropical paradise, and, admittedly, even I was impressed that our wristbands now had the 'magic' to open and close our lockers. We took to the slides, which were pure, shameless fun. The Tornado was our personal favourite – expect to have a few goes before you can keep your eyes open through the screaming!
When it was time to re-fuel, we found there were plenty of places to eat. The ones we tried were all good and, although a bit on the pricey side, service and friendliness was always top notch. The only instance where we had to wait long enough for our fingers and toes to start tapping in impatience was the Pancake House by the lake, but it was quite busy so hopefully they will improve that for another time.
The rest of the weekend saw us in and out of the pool, up and down slides, cycling, walking, boating on the lake; enjoying the forest, spa sessions, eating yummy food and not having to cook. It was a really fun, yet relaxing, long weekend – definitely one of the best short breaks we've had in a while – and there are tons of other activities available that we're going to have to try out on subsequent visits.
We'll definitely be going back if my kids have anything to do with it – they're already suggesting, "How about next weekend?"
So I'll end with this, from my daughter, as she insisted she be quoted! "I had so much fun at Center Parcs with my dad. The house we stayed in was really nice and the food we had was delicious. We all had a great time swimming and I can't wait to go again."Read moreLess