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"Response from Kett Country Cottages…"
We have been contacted by Kett Country Cottages wishing to address the points raised in the review below. This 'review' is their response; please discount the star rating as this is a field that must be completed but in this instance is not applicable.
"We were very disappointed to receive this review, as at the time, we felt we had done all that we could to help. The house had been occupied previously without complaint about the pool temperature, location or fabric of the house.
That said, we take all complaints very seriously and would never want a guest to feel they had had a bad stay. The issues were passed on to the owner and the pool temperature is now monitored more closely and the room with mould on the wall has been redecorated.
There were clearly some aspects of the house’s location that were not suitable in this case and so we will try and ensure that we make the location clearer from now on. The website description does say that the pub is opposite the house."Read moreLess
1 person found this review helpful.
"Don't stay in Calendar Cottage, Thornham…"
Avoid this house and unhelpful booking agent (kett country cottages), very disappointing 3 generation stay in Calendar Cottage, Thornham: dreadfully cold indoor pool, hazards in bedrooms for children, mouldy bedroom wall, noisy pub opposite. Norfolk is wonderful, just don't stay here or bother with the agent.Read moreLess
2 people found this review helpful.