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"What was good about the place: Free rum cocktails. The…"
What was good about the place:
Free rum cocktails.
The nursery and mini club provided a 'time out' place for my 3 yo and 9 mo when they got hot and bothered by too much excitement.
Free rum cocktails.
The beach is nice - not the best I've ever been to, but not the worst by a long way. Would be better if they picked the rubbish up off it a bit more often.
Did I mention the free rum cocktails?
What was bad about it:
The first room we had was so far away from anything that it was practically on a different island. If you had to pop back for anything it was a 20min round trip in the heat, up a lift that was erratic at best, when it was working.
The same room had a loo that refilled it's cistern noisily all night, and a large and dangerous spring sticking up from the mattress. It was also a lot smaller than the brochure led us to believe, in a very poor condition (mouldy bathroom, dirty paintwork, chipped furniture, etc.) and the beach view we had paid extra for overlooked an area of public beach used by locals to park their cars and rusty old boat trailers, and to have a quick smoke, drink and a wee. Nice. The rest of the block was more or less empty because they were doing maintenance on it. We could hear drilling at most times through the day.
The staff claimed that there were no other rooms they could move us to when we asked for a room change. I was prepared to accept a downgraded room provided it would take the four of us in my family and was closer to the main part of the resort (and didn't have a bed that inflicted injury on us!) It was getting exhausting hauling a chunky baby round in the heat, and due to the bumpy pathways and erratic lift, using the buggy was not practical. I eventually persuaded them to give us a family suite a grade above ours that was being vacated by another family - I heard about the room becoming available from them on the beach as they were being vocally unhappy about the amount they had paid for what they thought was a shocking room. It was still better than our first room. Getting the hotel staff to agree to the room change was slightly more tricky than getting blood out of a stone.
Public areas were tired, dirty, poorly maintained. If the halls of residence I lived in as a student was so poor I would have asked for my money back - this place charges per week what uni halls charge for a year! To give an example, in the flower bed outside our second room, there was a broken wine glass. It was there when we arrived, and was still there when we left, even though we were assured the area had been swept by both cleaners and gardening staff and neither had found anything.
There were cockroaches in the buffet areas, but you didn't need to worry about them hanging around for too long as the feral cats would chase them under your table and eat them there.
You could order room service, but then no one took the dirty dishes away, just leaving them to attract vermin.
During the 10 days we were there, the ice cream machine broke down, there were electricity cuts to some buildings (not a power cut - just parts of the resort suffered,) drinking water fountains were often removed - and you can't live just on rum, especially in 32 degree heat and when you have small children!
However, the free rum cocktails contained very generous measures of good quality brand-named spirits, and this meant that if we had enough of them we were able to have a fairly merry time, in spite of the place. We found ourselves often in the kids pool where a frequent topic of conversation was 'have you managed to get your room sorted out yet?' and a shared sense of camaderie was experienced all round.
My 3 yo daughter loved it, my husband and I had a week in the sun with a lot of rum, and we won't be going back.Read moreLess