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"Terrible childcare, dreadful treatment…"
Terrible compared to experiences at Neilson and Ski Esprit. Hotel grubby, pool mouldy. Totally disinterested nannies. Oldest son returned from Mark Warner care on first day without ski pass (cost €188). Reported to reception next morning (Monday). We got no answer until Friday (meanwhile our son could not come up the mountain with us, and had to stay down a level in ski school to stay on the nursery slopes), when we were told the pass could not be found and that we should buy a new one. I suggested Mark Warner might consider buying the replacement, and was told to buy it myself and take it up with head office when back home. Very unhappily, I did this, only for head office to deny that the pass went missing whilst our son was in their care. Couldn't believe it.<br><br>Apart from the above, the food was average and service mostly hungover. The nannies couldn't even tell us where the pass office was when we reported the pass missing!<br><br>DON'T GO! Choose Neilson or Ski Esprit.Read moreLess
"We spent Christmas week at this hotel and the staff…"
We spent Christmas week at this hotel and the staff helped make it feel Christmassy and the evening meal on Christmas day was impressive-six or seven courses. The hotel does feel a littlein need of a revamp and the restaurant is overcrowded with tables and overly large chairs. The kids ski lessons started at virtually the same time as the ski guiding so after helping my 3 kids to get ready to go to the pick up point the timing was tight. The nannies were great though and having them help take my kids to and from their lessons was invaluable. The resort itself is very glamorous and beautiful. There were some very impressive snow sculptures along the main street depicting Father Christmas and the Nativity scene which made the town look rather magical.Read moreLess