From arrival at ungodly o'clock at the airport, the team at Mark Warner were there to keep an eye out to make sure everything was going smoothly. We were guided to our blissfully short queue at check-in and then welcomed to our BA chartered plane.
Grenoble airport is not large, so finding transfers was quick and easy (though be warned there are few trolleys there, not ideal when bringing all the kit needed for skiing). That said, what was great was our room number was announced to us and then marked on our luggage as we loaded it into the boot of the coach - and then brought to our room on arrival. There's no denying the coach transfer is long (about two hours) but there was a stop for loo breaks and we were able to grab a baguette/stretch the kids' legs in an aire (French motorway services - slightly more civilised than their British counterparts)
The chalet hotel is perched at the edge of the centre of La Plagne. It's a purpose built resort designed in the 1960s so there are few Heidi-style cutesy chalets here.
The hotel itself was not an ode to contemporary modern design but it was comfortable and clean with a large bright dining room and a welcoming bar. It was also easy to get around and small enough that we were unconcerned about the children getting lost.
The dining room overlooks a competition slope which provides a great talking point - whether the maintenance by the piste-bashers or the adventurous skiers attempting it.
Because of the hotel's great location, it's very quick to find the ski-school meeting point and a short schuss to lifts which will then take you off for a fab day's skiing whether you're a beginner or more advanced on the slopes.
Dinner is very relaxed and a good opportunity to meet others as almost all the tables were large and encouraged mixing between parties rather than sticking in couples.
Breakfast was the usual continental affair and on return from a hard day on the slope a large tea with a choice of home made cakes. Plus, complimentary tea and coffee were available in the dining room throughout the day - for those not skiing or starting their day later.
Onto the main reason to book with Mark Warner - the brilliant service and excellent childcare. The Toddler Club is held in a ground floor room with a plethora of preschool toys. Our older DS was safely delivered to Ski School and returned to enjoy his lunch and then enjoy an afternoon of colouring, games, snowman building, snowball fights as well as the odd video.
Additionally for those not needing day time childcare, there is a free evening creche service to allow the adults to enjoy dinner which was a three course affair usually ending in cheese.
A film-viewing started at 7.30 after which if you wished children were put to bed by the childcare team bed in the travel cots/or in camp beds - the staff were super helpful. Having had a long day of fun already thought our two year old was not happy to be left by this point and it wasn't unusual or frowned upon as the week went on to see a pyjama'ed tot playing with quiet toys or an iPad with the adults during dinner.
The reception was manned most of the day and there was a ski guide to advise those not taking lessons on routes for your day and good places to go for lunch. For those who wished you could ski together (again all part of the MW social experience) but this was optional.
At the end of the week, there's a pre-supper presentation for ski school instructors to hand out the relevant badges and awards. At this, the childcare staff also gave out awards to the children and spoke a bit about each of them - a lovely touch.
Note: Underneath the hotel is Scotty's one of the top nightspots for the resort which was a great choice for lunch if you were nearby. Other reviews have suggested that it is noisy at night but we were unaffected on the third floor.
All in all, we had a fab week's holiday - both the skiing and the apres ski.
Mumsnet was invited on this press trip by Mark Warner