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"Total rip off with awful customer service…"
We stayed in December for the Santa Sleepover and will never go back. Catalogue of disasters including below par room, long wait to see Santa, promised gifts not given...I could go on and on. Customer Service could not care less once they have your money, basically it's take it or leave it.
We've stayed at Alton Towers previously, which is amazing, spend your money on a stay there and avoid Legoland hotel. The Legoland park is great for a day out, just avoid the hotel.Read moreLess
Just got back from an over night stay, we were using our Trafford centre legoland 'free voucher' so therefore booked the hotel without park passes. This also didn't entitle us to the offer of extra free day in the park.
When we arrived (early, at 1.30) the staff couldn't be more friendly and helpful. As our room was ready we were able to access this early and the lady on reception also upgraded our pass to a 2 day pass instead of just 1 day. The room was fantastic: very clean, spacious, large windows, comfy bed etc. So good the kids didn't want to leave!!! They loved the bunk beds and LSD t.v!!! The kids loved the night time entertainment and we were able to sit and watch with a nice glass of wine. We all loved the vast array of choice at breakfast time, then straight into the park before it opened to the public, giving us straight access to the fab Submarine ride!!
Again the staff couldn't do enough at the hotel; when I checked out in the morning they allowed me to keep our room key(so we were able to come back in for a coffee and read of the paper to recharge our batteries) and gave us a lift pass to get back to the carpark etc!!!!Read moreLess
1 person found this review helpful.
The Legoland Resort Hotel had not long opened when we stayed (spring 2012), and it is all brand new and lovely. The deal we had was a day free if you stay in the hotel, so we came on a couple of school inset days - even though the park itself was very quiet with no queues, the hotel seemed fully booked. The looks on the kids' faces (5 and 2) were priceless when we turned up outside ("It's MADE OF LEGO!") and by the time we got into the building they were beside themselves with excitement. Luckily there is a walk-in pit of Lego by the reception area, so while we checked in they were fully occupied.
We stayed in the standard 'Adventure' room which consists of one part for the grown-ups, an ensuite and then through an archway the kids' bedroom with bunkbeds (also a pull-out truckle bed if needed). There was lots for the children to look at and admire - Lego creatures decorating the walls, their own TV in their room, a block-puzzle and a nice little quiz where they had to find clues around the room and then enter the correct code into a safe, which turned out to contain some free Lego kits. The decor is really fun.
We went swimming - in the hotel there is a small pool and a splash pool with a slide, seesaw and fixed water guns to squirt people with, buckets to stand under which constantly fill and then dump the contents on your head to amuse your offspring. Free towels are provided at the mini-reception just outside.
We ate in the Brick restaurant, which is an all-you-can-eat buffet. The food was fine (not cordon bleu but not Little Chef either), there were giant Lego characters walking around and engaging the kids, and huge Lego sculptures (a jelly with legs sticking out), which all made for a cheery atmosphere. Be warned though, for our family of two adults and two children it costRead moreLess