- Mumsnet Reviews
- More Information
- Show on map
After staying at the shoreline hotel for many years I was disgusted with the state of the place and service I received in march 2014 ..... the rooms werent ready by 3 even though im a premier guest , paid for a seaview that just gave me a view of the C in car park, painting the corridors that week the smell of the paint outside our room gave us headaches on several days .... the leather chairs were peeling and falling apart .... having to make 5 visits to reception to get them to sort out the safe ... reception staff rude and unhelpful most of the time ..... shows cancelled because not enough people turned up to watch ....then emailing butlins customer service with pics and my complaint only to be told because I hadnt emailed within 28 days there was nothing they could do about it .... Butlins has spent money on the new diner and the new wave hotel and has left the shoreline go to pot. ... never againRead moreLess
2 people found this review helpful.