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"I have a 7 year old & 2 year old.…"
I have a 7 year old & 2 year old. 7 year old always loved build a bear. Wanted to buy his brother a bear for his 2nd birthday. Went to shop. Went through the whole "experience" creating the bear. He sat down to create the birth certificate & we were then told they had run out of certificates so he could not do it. We were told we could do it online at home. V disapppointed but went home to do this. There was no link to do this online. Despite mails to build a bear, no response. 7 year old now completely disillusioned. Ruined the birthday present - for hm to buy his baby brother the the bear & then build up the clothes etc. Appalling customer service - waiting for the child to get to the end before advising us there were no birth certificates; then "mis-leading" information that it could be done online; then no response to e-mail FROM the 7 year old for help. For customer service for a child terrible. Be warned in case this happens to you. Will never use this service again, which is a real shame for the children.Read moreLess