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"Avoid the All In One Company…"
What a fantastic company the All In One Company is. Until they take your money
I recently rang them to discuss a onesie for my Grandson. I rang them before placing the order because the size options on the online order form did not match his size.
He is a small 7 year old but the only size options on the order are 5/6 years or 7/8 years.
So I rang and was greeted by an ever so friendly lady who, it seemed, couldn’t do enough to help me. I explained my predicament to her.
‘That’s not a problem, just order the 7/8 year old size and then pop a note in the box on the order explaining that he is small and we will take care of everything.’ She said.
It is worth noting at this point that she never once asked me his actual size, nor did she mention that there is a page buried in the website that gives a size guide for their products, a weapon I was to be beaten with later in this nightmare.
So, full of hope I placed my order and a few days later it arrived. Hope and excitement soon dissolved into despair and disbelief as I held this onesie up and realised that it was almost big enough for me to wear.
I emailed immediately and expressed my concern at how huge it was. She replied:
‘Thanks for your email. We do get a lot of people say that they look huge. I suggest he tries it on first, then let me know if there are any further problems. If it is too large, you can return it to us and we will take it down a size for you.’
However, a simpleton could have guessed that this onesie was far, far too big for a small 7 year old.
So I wrapped it and on his birthday I apologised to him before he opened it and explained that he could only look at it and then I would have to take it away.
Not the best way to give your Grandson his birthday present.
As it goes it was a good fit for his 10 year old cousin.
The Royal College of Paediatrics and Child Health website gives the average height for a 7 year old boy as 125cm.
That is head to toe. Take off 20cm for the head and that gives a shoulder to ground height of around 105cm.
The onesie they sent me measured 145cm shoulder to ground.
Remember, this is for an AVERAGE 7 year old. I had asked for a onesie to fit a SMALL 7 year old.
The onesie they sent me was 40cm too long for an AVERAGE child!
So now I was entering the All In One Company rabbit hole. Welcome to the Mad Hatter’s Tea Party!
You pay £50 for a product
You can’t return it because it is a ‘custom order’
They will not alter it for you unless you pay them £15 more, regardless of the fact that they have created something that is not fit for purpose. (At least for another 3 years anyway)
I tried to reason with them but the bend over backwards to help you attitude had suddenly been replaced by a no pay no way attitude. They could not imagine for a minute that they had done anything wrong.
I was now met with a wall of glib answers, much like other poor reviews of this company have been met with and I fully expect this review to be met with the same.
‘We encourage you to check our size charts’ Not when I spoke to you before placing my order and explained the situation you didn’t!!
They are happy in the knowledge that you have no consumer rights under the distance selling regulations when you order a ‘custom order’ item.
To rub salt into the wound it took them two weeks to do this alteration even though they knew it was a birthday present for a 7 year old. As I said at the beginning they are a very caring company until they get your money.
And the final product? He loves it. He doesn’t seem to notice that the neck hole is big enough for Mike Tyson, bless him.
I am £15 worse off and seething that I ever entered into a transaction with the All In One Company.Read moreLess
3 people found this review helpful.
"Cosy and good quality…"
These are lovely! Lots of designs/colours to choose from. Animal ones are exceptionally cute. We ordered one with d.o.b embroidered which made it extra special. Very snuggley and great for winter. Website confused me a bit initially but once I made my way to the right section was fine.Read moreLess
1 person found this review helpful.
"Snuggly and made to last…"
I bought my ds one of these online through a Facebook offer. I had never heard of the company before so wasn't sure what it would turn out like but generally reviews were good.
Pros: It arrived in a couple of days as stated on the site. It needed to be extra warm as it was for a camping trip and didn't disappoint in that respect. I also liked the fact that it was made in Britain. I'd say you can definitely tell it's been handmade as it fits so well. The material is soft and comfortable and the patterns are as they look online. I've washed it twice and it came out well.
Cons: They aren't cheap. They seem to do regular discount codes though, so it would be worth looking out for one of those if you're thinking of buying from them. For the quality of the material I'd say it was worth the full price, so if you'll use it regularly, then it'd be money well spent. If you're looking for fancy dress or gimmick onesies then you are probably better off using eBay or a highstreet shop.Read moreLess
5 people found this review helpful.