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"Rubbish pram, riddled with manufacturers faults…"
This pram fell to bits when my newborn was 3 weeks old, the hood broke and despite parts and a replacement carrycot sent from Stokke they do not have a fix for this. The chassis broke. Display models in all stores have same faults as mine did so seems to be manufacturer fault. I now have a bugaboo and love it!Read moreLess
2 people found this review helpful.
We HAD the stokke Crusi, the hood broke. We discovered fault across the Crusi range via Stokke Customer care, Mothercare and other stockist not informed so unaware of the mass fault. Crusi sent us two parts which were being sent to customers who called in to report. They were the same and did not fix the fault.
Sadly though we loved the look of the pram but we could not trust stokke on this one. We were lied to in what seems like a bit of a panicked cover up. The words of the customer service, "we don't know what the problem is yet". I don't understand how they could then offer a resolve or part to remedy the problem. Regardless we went with it in the hope the new part would work. We now own a bugaboo!!! and have left behind a very poorly designed defective product that could have been so good. Plus a very blindly flailing customer service panicked over what is going to be a massive product recall.Read moreLess
3 people found this review helpful.