"Beautiful but dangerous!…"
Please, please, please check your Mylo’s straight away!
As most of first time mums I've spent ages researching and looking for a perfect pushchair. I fel in love with Mylo from a first sight. It stands out from all other pushchairs in the market plus it's Mamas&Papas, brand you can trust! So you think! I've had great experience and service from M&P until last month when I had to take my Mylo back to the store after discovering that the tube inside the handle is broken and the whole handle comes off. I have no idea how long it's been broken for and how nor when did it happen, as you can’t see the damage from outside. We only discovered the damage as we were adjusting the handles and checking if they're locked, as they seemed loose. At first, it seemed normal, but when we extended the handle to a full length the whole handle on the right hand side came off to our horror and you could see the tube that's inside the handle and which holds the pushchair together snapped in half! I was terrified. It came to my mind what would have happened if we didn't discover this and took our 20 month old son out for a walk or shopping trip. I don't even want to think what could've happened! Imaging going down the escatator in a shopping centre or tube station!! I took the buggy to the store I got it from, complained and requested a refund. I was told that my Mylo has to be sent to the head office first for inspection and that I will be contacted to discuss the outcome before anything was done to my Mylo. The shop assistant even checked my mobile no to be able to contact me even while on holiday. I specifically said that don’t want it repaired. We got a loaner from M&P but I ended up buying my own stroller, as the one we got was terrible, I got blisters on my hands after just one trip to the shops and as we were going on holiday I needed something I could rely on. While on holiday, I received a text from M&P that my Mylo is fixed and I can pick it up! Imagine how confused and angry I was! I decided to wait till we’re back in the UK before contacting M&P as I wasn’t prepared to wait on the lain for half an hour to speak to customer services and end up with huge phone bill. Back in the store I was given fixed Mylo and was told after long discussion, that before they consider an exchange, forget the refund, I would have to risk my baby’s health and safety or his life three times! Don’t get me wrong! It’s great that M&P offers free repairs during guarantee period and I wouldn’t even mind paying if this was something you could see. I still loved my Mylo even though it had quite a few other problems like coming off basket, locking breaks, etc that others also mentioned in their reviews. But this fault is impossible to notice until it is too late! In our case we’ve noticed it before it was too late but I’m scared it will happen again and I’m not willing to take the risk. On every occasion I spoke to M&P, in store, on the phone or e-mail, my concerns are dismissed but no one can guarantee that this will not happen again! When I asked what safety tests are Mylo’s subjected and if the handles are tested too I wasn’t given an answer. And couldn’t find one either… On top of this when I took my “fixed” Mylo out of the car after picking it up from the store, I found out that the locking mechanism doesn’t lock when you unfold it, so that is how they fixed it. Would you put your baby back in this pushchair? I don’t think so! In the end I’m left with a useless and dangerous pushchair that M&P doesn’t want to hear about! So please think twice before you decide to buy Mylo or anything else from M&P. Or in best case scenario you could end up with useless pushchair that you could easily replace, but you could also risk your baby’s safety or even life!Read moreLess
1 person found this review helpful.
"Cute and practical…"
After wrecking my 2 previous buggies, I desperately needed a new one. This looks fabulous, pushes like a dream (even through snow) and so easy to fold. A little bulky for a small car boot, but well worth the effort of manoeuvring it in. I'm still to get used to 4 wheels as I'm normally bumping my 3 wheelers up kirbs and steps. I love itRead moreLess
Some find this system a bit pricey. This one of the strollers celebs like Gwen Stefani and Alicia Keys choose to buy. However, if you look closely, you get a lot for your money. Mylo includes: chassis, seat unit & carrycot
It features soft moulded seat - best in class for baby comfort.
Seat faces both ways - face mum and dad, or face the world
Multi-position seat recline for sitting up or comfy naps
Front and rear wheel suspension for a smooth and comfy ride
Travel system compatible with the Aton or Primo Viaggio car seats - no need for adaptors, just click and go
Integral head hugger to support babys head
Five point safety harness with adjustable height setting as baby grows
Unique and effortless single handed fold, with or without seat attached
Compact fold for easy storage, even with the seat attached
Light and easy to steer
High quality fabrics and leatherette handle - adjustable for your comfort
Includes rain-cover and extendable hood for getting out and about in any weather
Lockable swivel wheels for easy manoeuvrability
Shopping basket that unzips on both sides for easy access
And it looks stylish. I bought it at <a href=" http://www.babyramacanada.com">BABYRAMA Total Baby Store Ltd.</a> and love it.Read moreLess
"Love the look of this system, though it's not for…"
Love the look of this system, though it's not for everyone. My favourite part is the one-handed fold of the chassis. Despite the fact that the chassis is heavy, this is so easy to do (and makes life smoother with a little one.)
Carrycot is very comfy and spacious for baby, lots of people comment on how lovely it is to see a 'proper pram.'
One handed fold of chassis.
Feels lovely and sturdy
Height adjustable handle
The basket- I find the zips fiddly and the size awkward.Read moreLess
2 people found this review helpful.