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"Awful product - shocking customer service at toys r us…"
Its not like me to get online to review customer service but my experience at toys r us has been so appalling that I feel compelled to write something. I bought a push chair for my wee girl and after 4 months one of the back wheels fell off whist she was sat in it. I took the push chair back and asked for a repair and was met with a rude and negative member of staff who bluntly informed me I would most likely have to pay for the repair as I had misused the buggy and damaged it myself. Already angry but 3 days later get a phone called telling me it is my fault and the repair will cost £51. The buggy itself cost £49.99! I asked to speak to the manager but I was informed she had gone on holiday and I asked for her name but the staff member refused to provide me with it. Fast forward - a phone call to customer complaints where i was again told that the staff must have assessed the buggy and found it to be my misuse. I asked for the evidence/criteria and was told 'I don't know, I'm not a technician...you must have abused the buggy, I don't know you or your child'. I was fuming - obnoxious, unprofessional, down right rude and probably flaunting consumer statutory tights but I am taking it further!!Read moreLess
"not fit for general use…"
Brakes keep failing when parked on bus, dodgy steering, rusted press stud for raincover when almost brand new, seat keeps falling back, hood not suitable, footmuff drags on wheels.
Customer service terrible when we tried to take it back.Read moreLess