Samsung Eco Bubble WF1124XAC

my samsung ecobubble arrived with a fault (deafening noise accompanied spin). After following procedure, ie hours on phone calls with retailer, then samsung, then service centre,follwed by waiting for engineer to arrive it seems I have a machine with a production fault. The report for this has now been sent to head office (who do not speak to the "public") and I do not know when my machine will be replaced. It seems Samsung do not place customer relations very high on their list of priorities.

This is a lovely bit of kit - quiet, takes a big load, easy to use and has a simple eco setting which claims to produce the same results with cold water as other machines do using hot - thereby saving 70% of your energy. Clothes do come out clean using this setting so what's not to like? The digital display is brilliantly clear and it even looks nice too - as far a washing machine can anyway.