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"Poor after sales service…"
My Neff gas hob is a few years old but they are expensive and I would expect it to last. So our boiler was leaking, got the plumber out on Tuesday 16.8.15, there was a gas leak, not the boiler but it was the Neff gas hob, the front burner was faulty. The plumber was obliged to shut down our gas supply at the meter, the fault was dangerous. He advised us to contact Neff immediately. We rang them, we were told that we had to request an engineer visit online and we would get a response within 24 hours, on Friday 19.6.15 there was no response to our request so we rang again and were insistent. Turns out both engineers for Sussex area are on holiday at the same time, engineers from neighbouring counties are too busy, so we were given a date for a visit on Monday 6.7.15 just a visit no promise to fix anything, 18 days after our phone call. We have to be available from 8am until 5 pm we can't even get a morning or afternoon commitment. We have been without gas for 3 weeks. So my advice is DONT BUY NEFF products. We have bought a small portable electric hob so we can cook, we have 3 small daughters in the house. Incidentally we had a Candy washing machine, when it leaked the engineer cam e the next day!Read moreLess
2 people found this review helpful.
"Love the extra width…"
I really love the extra space on this. The build quality feels superb and it looks stylish but also like it means business - for proper cooks.Read moreLess
"Our 70 cm HOB, is simply brilliant. The build quality…"
Our 70 cm HOB, is simply brilliant. The build quality is superb, made from brushed stainless steel which is super easy to clean! Safety features including automatic ignition in case of ignition failure and 'hot' warning lights, make it idea for any kitchen. It has 1 economy burner, two standard burners, a super quick burner and a massive wok burner - this has two rings and the control is really infinite.Read moreLess
3 people found this review helpful.