Location: Sheffield, S8 0UH, South Yorkshire, England
Value for money
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"Should have taken the previous reviews seriously...…"
I have read some bad comments about the place and sincerely thought there was a level of exageration on them. I can tell you now, there WAS NOT! My son had a party there just recently and most of what I read in the reviews happened: staff ignored me for more than 10 mins at reception while I was there waiting with my cake in hands, guests and kids. The owner didn't allow us in not ONE MINUTE before 4 (and I am not exagerating here - we had to wait until exactly 4pm). Our food was not served until 17:35 and then 10 minutes into it they starting annoucing the place was going to close. Food and ice creams were rushed inside the party room. No need to say that made my guests very unconfortable.
The owner seems to see everything as a problem as has an opinion about everything, including the amount of cake to go in the party bags - so if you are planning cupcakes + slice of cake for the bags - DON'T! I have confirmed 10 guests and said at the day we would have extra 3 or 4. She raised her voice saying I should have confirmed those as well as she needed to cater for all. I answered that during our phone call to confirm numbers she said I could confirm a minimum and then pay for the 'extras' during the day. Rules seems to change all the time.
And talking about paying, one more thing that in my opinion summarises the whole experience: I had to pay for my own son (yes, birthday boy!) to enter his OWN party.
The only exception in the whole team seems to be a guy in reception, that did his best to accommodate us and tried to make us feel welcome. Unfortunately I forgot his name.
Please read this review and take your own conclusions, but if you decide to go ahead and book a party there, go prepared and try not to stress, otherwise your party will be ruined. I have tried my best!Read moreLess
"Excellent Party Venue!…"
My daughter who has an egg allergy has now had two parties at The Play Arena. The staff have been helpful and understanding of her dietary requirements and she has had an egg free birthday tea and cake! The children had a fantastic time and the appearance of Mickey Mouse really made my daughter's day.Read moreLess
"What an amazing find! Great for the whole family…"
As a mum of 3 boys under 6, I'm always looking for somewhere to go. I discovered Play Arena sometime last summer when it just opened and since have become a regular visitor. This is certainly the largest centre I've been to and undoubtedly the best. From the moment you walk in you feel different. There are several play areas that include many age specific areas with lots of play suited to wide ranging ages. Added to that this centre also has an outdoor area which means that whatever the weather we have the flexibility to do either which is a bonus. On my last visit, they've added a new out door feature called SPACE ADVENTURE and its a massive inflatable. My kids went mad! Its just great that i can visit here no matter what the weather and there will be enough to do. I often eat there and this is where the centre really differs. Everything is cooked on site which means that I dont have to beat myself about something healthy for the boys. The fish fingers are actually cod breaded and fried and the chips are a must. Coffee is freshly ground and served by perhaps the friendliest of staff. The manager is always on hand to have a chat with customers and maintain the high standards. Two of my sons have had their birthday parties here which were a great success. Each party was well planned and taken care of. The kids had a blast and we were able to catch up with friends. We chose to have food and drinks for adults as well which was brilliant and many guests ave since goe on to ok their children's parties there. The party hosts really care about the children and try their level best to meet our requirements. They really are a credit to the place. It can get busy at weekends but as it's so large, we have always found a seat. During the week they run several activities for pre-schoolers and this is followed by snack for the kids. I thoroughly recommend this play centre. Go visit! You won't be disappointed.Read moreLess