Mumsnet Christmas Appeal FAQs

Christmas angel decorationSo many of you take part in the Mumsnet Christmas Appeal, you lovely people, you, that running it is now a pretty complex process <waves wodge of spreadsheets>.

But, largely due to your goodwill (and seasonal lashings of MNHQ gin), we tend to get there in the end.

There's always the odd glitch/query or three along the way, though, so we thought it would be helpful to list the questions we're most frequently asked – and their answers.

If you can't find the answer you're looking for, scroll to the bottom to find a special Christmassy contact address to mail us on. 

 

1. How do I nominate someone?

You need to check out the details on the official Nomination thread.

2. What if I want to nominate someone who isn't really in financial need?

That's fine. The Appeal is partly about helping those who'd struggle to provide their family with presents this Christmas, but it's also about recognising fellow Mumsnetters for the great help and support they've given to others or their general all-round fabulosity. The only thing we specify is that, whoever you nominate, they have to have been a Mumsnetter for at least a year to qualify for nomination.

3. I want to donate. What's the best gift?

You can donate vouchers or actual presents. Vouchers are easier for us, in terms of making matches, but we have had all sorts of other donations in the past, from Christmas trees to hampers, re-gifted items, new toys and 'nice smellies' for adults. Secondhand toys/clothes are fine, too, but do really need to be in very good nick, please. Nothing is too small.

But please, if you have something particular in mind, please specify clearly the details of your donation (eg 'new toy for a four-year-old boy' or a 'bundle of clothes for a six-month-old girl, nearly new'). Or, if you want to donate and are happy to wait to find out what's needed before you donate it, please say: 'voucher (any) or toys (any)'.

4. What if I change my mind and cannot donate?

That's completely fine. At any time during the Christmas Appeal, if you find yourself being unable to donate, for whatever reason, just let us know by dropping us an email at santa.claus@mumsnet.com and we will take you off the donation list.

5. Is a box of chocolates or a £10 gift voucher enough?

Yes it most certainly is! Any gift, large or small is very welcome indeed - and hugely appreciated.

6. What if I want to donate something specific to a specific Mumsnetter?

If you would like to get a gift for someone specific then it is better to arrange it with them directly. As much as we would love to facilitate all of your Christmas wishes, we simply don't have the capacity <tries not to panic>.

7. Can I donate anonymously?

Of course. As long as we know who you are, so we can contact you!

8. If I'm nominated, will people know my real-life details?

No. This whole process is anonymous; we obviously have to pass over address details to donors but we do not pass over real-life or Talk names.

9. How do I know my parcel has arrived?

You may not. Most recipients of Appeal parcels do post a heartfelt thank you on the Thank You thread when their parcel arrives, but it's not compulsory. Please do bear in mind that many of those who are nominated are, sadly, going through very tough times – and, because of that, some may struggle either to get to the Thank You thread or to find the words to express their thanks.

10. What if I'm not thanked for my gift on the MN Thank You thread?

See Question 9. We realise it may be disappointing not to get a thank you after being so generous. But please bask in the cockle-warming knowledge that you've contributed to the Appeal, made someone's Christmas a bit more special – and have earned mucho respect and thanks from MNHQ.

11. Would MN ever chase a nominee to see if a parcel has been delivered?

As a general rule, no. Please see note about cockle-warming-basking in Question 10.

12. Do some people get two or more gifts?

So far, we've always received more donations than nominees. How fantastic is that? So, some people may get one gift; others may get more. Some may get one large gift; others may get a few smaller ones. It's all vair complicated but we hope you trust us to work it all out as fairly as possible, given all the different and particular personal circumstances of each nominee.

13. I offered to donate but do not appear to have received my match.

The Christmas Appeal is an administrative challenge, so the odd blip can occur. No one has ever been missed out so far but there's always a first time! Please email us at santa.claus@mumsnet.com and we'll happily sort it out.

14. Can I donate if I don't live in this country?

Yes, please! In this situation, it would be great if you could donate vouchers that can be used online. Then no one has to worry about overseas posting charges/delivery times.

15. Can I nominate somebody who does not live in this country?

Most certainly. If you make that very clear in your nomination, this will give us a heads-up to be sure to match them with someone donating online vouchers as their gift. 

16. Do I have to wrap the gifts?

S'up to you. Some people do, some don't. Some include wrapping paper and extras and others don't. Some order online. If you do wrap the gifts, please do include a note to say what is inside if the gift is for someone other than the MNetter.

 

Not found the answer to your question here? Then please email us at santa.claus@mumsnet.com and we'll do our very best to help.

 

 

Last updated: 18-Oct-2013 at 3:08 PM