Customer survey reveals best (and worst) cars to own

Skoda Yeti JD Power 4

The Skoda Yeti SUV is among the UK's best cars to own, according to the results of What Car?'s 2013 UK Vehicle Ownership Satisfaction Study (VOSS), which have been released in partnership with JD Power and Associates. 116 car models and 28 brands were featured in the survey. 

 
It's the first time the Yeti has featured in the study, which is based on the evaluations from more than 16,000 car owners who were asked to comment on their cars' dealer appeal, quality and reliablity, and ownership costs, as well as the level of service from their dealer. Not only does the Yeti debut put it at the top of the Compact SUV chart, it also comes out as the second-best car to own in the UK, with owners praising its practicality, comfort, quality and value for money; owners also reported an enjoyable driving experience and praised the Skoda dealer network. 
 
Skoda's large saloon-cum-hatchback, the Superb, gets the biggest score from owners, while the Jaguar XF saloon comes third in the model rankings. Jaguar is voted the best overall make of car to own, however, followed by Lexus then Honda, with Skoda in fourth place. 
 
Land Rover continues to up its position in the survey, making its first appearance in the top ten manufacturers. Owners of its Freelander compact SUV reported improved dealer service and less onerous costs, while the seven-seat Discovery SUV seems to have had fewer faults than before; in fact, the results make it the most reliable car in its class. 
 
Meanwhile, the worst models in the survey include several superminis, including the Ford Ka and Fiat Panda. The Alfa Romeo Mito falls a dramatic 70 places this year, to second-worst, with owners complaining about a raft of reliability and quality issues; they also find it uncomfortable to drive, and only its looks put it above the Chevrolet Spark, the UK's worst car to own. Chevrolet, Alfa Romeo, Mitsubishi, Peugeot and Fiat make up the worst five manufacturers. 
 
 
The saints and the sinners
 
Here are the key results from the 2013 UK Vehicle Ownership Satisfaction Study.
 
Car makers (out of 28)
 
Top 10
1 Jaguar 
2 Lexus 
3 Honda 
4 Skoda 
5 Mercedes-Benz
6 Land Rover
7 Volvo
8 Toyota
9 Nissan
9 Seat
9 Volkswagen
 
Bottom 10
27 Chevrolet
26 Alfa 
25 Mitsubishi
24 Peugeot
23 Fiat
22 Vauxhall
21 Suzuki
20 Mazda
19 Renault
18 Ford
17 Hyundai
 
 
Individual models (out of 116)
 
Top 10 
6 Volkswagen Passat CC (no longer in production)
 
Bottom 10
114 Fiat Grande Punto/Evo (no longer in production)
108 BMW X1
 
 
Category winners
City car: Volkswagen Fox (no longer in production)
Supermini: Citroen DS3
Small family car: Toyota Prius
Family car/compact executive: Skoda Superb
Executive car: Jaguar XF
Compact SUV: Skoda Yeti
Large SUV: Lexus RX
 
 
The 2013 Vehicle Ownership and Satisfaction Study is drawn from on online interviews of UK car owners after an average of up to three years of ownership, with comments taken from between December 2012 and January 2013. The average age of the owner was 50 years, with 58% of them male, and 42% female. 
 
For more detailed results of the 2013 VOSS visit http://www.whatcar.com/car-news/jd-power-survey-2013/265893.