You must be 18 or over to attend a Mumsnet Academy course unless otherwise stated in the course specifics.
All information regarding the course programme is correct at the time of publication.
Your place on a Academy course is not confirmed until we have received either payment in full or the necessary deposit.
If fees are not paid by the due date, or as otherwise outlined in the payment terms, we reserve the right to re-allocate your place and your deposit will be forfeited.
In order to get the most from the Mumsnet Academy course, you should ensure you arrive promptly and attend each session in full. If you are unable to attend, you should make every endeavour to let us know.
Where a course session may be missed due to illness or any other reason, we are unable to offer any refunds or exchanges.
We reserve the right to make changes to the advertised Mumsnet Academy programme including, but not limited to, the following: course content; timing; venue; tutors or otherwise. We will endeavour to provide as much advance notice as possible, and on the rare occasion we have to replace a tutor will make every effort to find a tutor with similar teaching experience and standing.
On longer courses, it may occasionally be necessary to re-arrange a single session. Any re-scheduling will be agreed on a mutually convenient date/time.
In the event you are unable to attend a course and wish to transfer your booking to another course, this will be at the discretion of the Mumsnet Academy team.
Requests for transfers must be made a minimum of 6 weeks in advance of the course taking place and will be subject to availability.
Requests for transfers can only be made for courses of the same duration as the original booking and for courses at the same price point or cheaper.
If a transfer is not granted, we have no obligation to refund your course fee and have every right to retain the full fee.
Refunds and Cancellations
You may cancel a Mumsnet Academy course if you notify us in writing a minimum of 10 weeks prior to the start of the course and we will refund the full cost of the course.
If you need to cancel less than 10 weeks before the course takes place, we will do our best to find a replacement and if we succeed, we will refund you the full cost of the course. If we are unable to do so, we reserve the right to retain the full fee.
In such occasional event where we may need to cancel a course, we will provide you with as much advance notice as possible and shall either endeavour to offer you an alternative course of the same standing or return all fees paid. However, we shall not pay travel or any other costs and recommend that all attendees take out adequate protection to safeguard against such circumstances that may result from cancellation.
There is no entitlement to a refund where the Mumsnet Academy is forced to cancel part or all of a course due to reasons beyond our reasonable control.
In the event that you register for a course over a series of weeks, you are committing to attend the course for its full duration, and are, as such, liable to pay the full course fees. If for any reason you decide to leave the course once it has commenced, you will still be liable for the full fees.
We regret we are not able to offer refunds where we change tutors or venues.
At the end of each Mumsnet Academy course, we will provide an evaluation form, which will offer you the opportunity to provide feedback.
In the event of a complaint, please make this in writing and send to firstname.lastname@example.org within 7 days of the course ending. We take any complaint seriously and will aim to investigate and respond as quickly as possible and in any event within 21 days of receipt.
Where your conduct is unacceptable in the reasonable opinion of the Mumsnet Academy staff, any of our Partners and/or course tutors, we reserve the right to refuse a place and to exclude such person from any Mumsnet Academy course. No refund of fees will be made.
You agree to keep confidential during and after the course any information and/or material which is divulged by other course members as a result of class discussions. All class discussion is private and confidential.
We will not be liable for any loss, damage or expense suffered by you resulting from any events which are beyond the reasonable control of the Mumsnet Academy or our Partners.
These Terms and Conditions may be changed at any time by us and you accept that you will have no claim for breach of contract or otherwise in respect of any such alteration.
These terms and conditions shall be governed by the Laws of England and Wales, and shall be subject to the jurisdiction of the courts of England and Wales.