Just a rant really as DH has just rolled his eyes and said "does it really matter"?
DH and I bought a house this week. Solicitors needed both our passports and utility bills. Our names are Mr John Smith and Miss Heidi Hole.
Today we received the deeds to the house in the post along with a letter to Mr and Mrs John Smith. "blah blah, pleased to confirm completion on the property, enclose deeds etc etc. Our firm is now featured on a website highlighting local business services. We'd be so grateful etc etc if you take some time to put some comments up about our services"
I'm so pissed off. I just gave them £2,000, they have my passport and utility bill so no danger they don't know my name and they have the CHEEK to get not only my surname wrong but also my first name (i'm not john)
Then to add insult to injury they ask me to write them a recommendation. I want to email them, in a friendly, non-irate way and point out how bloody pissed off they should take more care in future to avoid a brick through their window other customers being insulted in this way.
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"Dear Mrs John Smith...hows our customer service?"
40 replies
heidihole · 30/08/2013 09:53
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